Customer Service Operator

• Maintaining portfolio of clients as assigned
  
• Maintain client work instructions and request changes with client implementation for SOP amendments.
  
• Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
  
• Manage order status reports / in transit reports for clients
  
• Document all customer shipping enquiries and keep client updated of shipment progress, delays etc. 
  
• Monitoring network import shipments between overseas origins and destinations.
  
• Communicate between clientele and networks
  
• Taking appropriate corrective action to prevent recurrence of non-conformances
  
• Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
  
• Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues
  
• Communicate with clients and staff in a friendly and professional manner.
  
• Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager
  

Requirements

• 2+ years experience in International Freight Forwarding
  
• General freight forwarding training
  
• Previous 3PL experience
• Experience in Customer Service within a similar organization 
  
• Phone etiquette training
• Excellent communication skills, both written and verbal 
  
• Own reliable transport

Benefits

• A competitive salary package - negotiable
  
• Annual company bonuses when targets are met
  
• Flexibility for hybrid arrangement after 6 month probation 
  
• Free on-site parking available 
  
• Fairly new building