Product Manager

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care We believe in technology as an enabler We’re driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

To find out more, visit https://mable.com.au/

About The Role

As a Product Manager in our squads, you will be partnering across functions to deliver a scaled and delightful customer experience. You will advocate for using technology to solve complex customer problems, while being empathetic and consultative with our internal and external customers. You will need to be comfortable navigating a complex and fast moving regulatory environment, providing leadership and thoughtful paths forward. The outcome will be genuine social and customer impact.

Key Responsibilities

Leading, focusing and prioritising a high performing product squad of UX, Data and Engineering team members towards a strategic goalUnderstanding user goals and expectations when coming to our marketplace, then working to build an industry leading customer experienceUsing your strong people and leadership skills to collaborate closely with marketing, customer service, finance, legal engineering and data teamsUnderstanding a complex regulatory environment across the NDIS, Support at Home and moreBalancing customer, engineering and commercial requirements to build a prioritised backlog and roadmapTesting both qualitative and quantitative hypotheses quickly, in order to iterate quickly and grow the businessStorytelling your squad’s amazing product experience internally and externally

Skills, Knowledge, And Experience

5+ years experience in a consumer SaaS, e-commerce or marketplace productDeep knowledge and understanding of analytics tools and reporting, with a proven track record of data driven decision makingComfortable in an agile environment, including working closely with engineering to groom backlogs and line up sprintsAbility to take insights from strong stakeholders and bring them on a journey through to a well scoped yet delightful outcomeYou enjoy talking to your customer and getting their insights and feedbackYou seek to understand the problem for the immediate customer as well as the implications to internal and external stakeholdersExperience with a regulated environment is a plus

We’re powered by purpose

We’re Switched On 💡

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We’re Bold 📣

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.

We’re One 🤝

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We’re Impactful 🌟

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Values we share as part of Attain Healthtech

Break New Ground 🧨

We simplify care with creativity and bold ideas.

Make It Matter💟

We put people at the centre and create impact that improves lives.

Own The Outcome🥇

We aim high, deliver excellence and drive results that last.

Our benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days 🌴

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.