Casual Retail Showroom Assistant

Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 800+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Showroom Assistant at our Lane Cove Showroom. You will have a customer-centric mindset, because at ILS we are all about the customer! You will be a self-motivated, creative thinker, and seek out new opportunities. This is a casual position with the opportunity to work up 10-25 hours per week. Our showroom operates Monday to Friday, 9:00am – 5:00pm, so you'll enjoy no weekend work and a great work-life balance.

Your "New" Day to Day:

• Engaging incoming customers, assisting them with their questions and being able to convey the range of services that are available from the ILS Group.

• Respond to email enquiries and liaise with customers over the phone to fulfill requests.

• Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…

• Processing quotes, orders and hire contracts efficiently.

• Following all WHS requirements at a showroom level.

• Assisting with the administration and stock replenishment duties for the store

• Driving process efficiency and striving for continual improvement

• Being the face of ILS in the local community and driving relationships with customers and other local businesses

About You:

• You may have a strong Retail background and want to apply your skills in the Allied Health industry.

• You may be studying Occupational Therapy, Physiotherapy, Pharmacy or Nursing and looking for a position where you can adapt your knowledge.

• You will be keen to go above and beyond to interact with your community and increase store exposure

• You will have a customer-centric mindset, because at ILS we are all about the customer!

• You will be well presented, professional and courteous

• You will have fantastic interpersonal skills and love connecting with people from all walks of life

• Have a genuine desire to help others with your knowledge and abilities.

• You will have second to none administration skills, including the ability to prioritize your time

• You may have SAP experience, which is not required but is highly valued.

• You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities

• Fluency in both Mandarin and English is preferred with the ability to build rapport and provide exceptional service to customers from diverse backgrounds.

What's In It For You:

• Competitive remuneration

• Professional and supportive team environment

• Ongoing extensive training and coaching

ILS is an NDIS Provider and therefore all ILS Employees are required to provide proof of working rights in Australia and have or are wiling to obtain an NDIS Worker Screening Check.

https://ilsau.com.au/about-us/