Claims Consultant

Hybrid | Sydney | Brisbane | Melbourne | Full-time Join Heavy Motor Insurance Australia (HMIA) and be part of a team that knows insurance and knows how to enjoy coming to work.
We’re looking for a Claims Consultant who wants to work in a supportive, inclusive and genuinely friendly environment – without compromising on professionalism or quality. About HMIAHeavy Motor Insurance Australia (HMIA) is a specialist underwriting agency focused solely on the heavy motor industry. Backed by deep industry expertise, we manage all claims in‑house and work closely with brokers to deliver fast, fair and practical outcomes. Our approach is built on transparency, efficiency and trust. What you’ll doHandle claims from start to finish, coordinating all stages of the process to ensure claims are progressed efficiently and resolved effectively.Process motor claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcomeDeliver high-quality customer service and develop a good working relationship with all brokers and service providersEnhance and develop your own technical expertise with support and participate in professional development and training where required What you’ll bringExposure to the full motor claims lifecycle is idealStrong communication, organisation and negotiation skillsA calm, collaborative and solutions‑focused mindset Why HMIA?Hybrid working – balance flexibility with in‑office collaborationA culture that’s inclusive, down‑to‑earth and supportiveLeadership that values development, trust and transparencyA specialist business where your contribution truly matters Living Our Values (This Matters to Us)At HMIA, our values aren’t just words on a page – they guide how we work every day. We’re looking for someone who naturally aligns with being:Transparent – clear, honest and trustworthyEfficient – organised, purposeful and outcome‑focusedSmart – curious, knowledgeable and always learningReliable – someone people can genuinely count onAgile – open to change and ready to adaptStrong – confident in our product, our decisions and our people If you enjoy meaningful work, strong teamwork and a workplace that values people as much as performance, we’d love to hear from you.