Service Scheduler

Some Background to the Company
Jason Windows is WA's premier manufacturer of aluminium windows and doors. Jason Windows employs around 370 employees at our award-winning office, showroom and state of the art factory in Welshpool, and our office in Bunbury. We are committed to setting ever increasing standards in product quality and innovation, meeting and exceeding our customer's expectations and delivering on time and in full.
 
Position Background
Our Service Department is a customer focused team that supports our service technicians and external customers - mainly building supervisors and owner/builders. We currently require someone to join the team in a permanent full-time role. This role does require extensive learning on our products and will suit someone that can learn quickly and has good attention to detail.
  
Duties in this role can include:

• Taking calls from customers and building supervisors and logging service requests within our Pronto ERP System;
• Reporting onsite issues and developing rectification recommendations
• Providing assistance and advice to customers on product maintenance
• Scheduling service attendances for service technicians
• Ordering parts for service jobs
• Liaising with team members and departments within our Bunbury and Perth offices
• Providing support to glazing, screen and frame installation scheduling
• Assisting with onsite support and sales to our walk in customers via our spare parts desk

Required Experience and Aptitude

• Strong customer service skills in person, over the phone and via email
• Previous exposure working in an admin, reception or scheduling role desirable
• Resilience and efficiency in dealing with problems as they arise
• Self-motivated, well presented and strong organisational skills
• Experience using Microsoft Office Suite (including Outlook, Excel and Word) in an office environment
• Previous experience with in-house computer systems e.g. Pronto ERP system highly regarded
• Willingness to provide assistance to other areas of our close-nit team when required
• An ability to handle service enquiries maturely and to think on your feet and problem solve when dealing with service issues.
• Alignment to Jason Windows Core Values (the 4T’s):
  • Teamwork- everyone working together and supporting each other 
  • Taking Responsibility- being accountable for the success of the business, your co-workers and yourself 
  • Trust- being reliable and dependable 
  • Total Commitment- meeting our promises and fulfilling others’ expectations 

What you get in return

• Work-life balance
• Free onsite car parking
• 5 day per week full cafe facilities available
• Social club
• End of year shutdown period
• Casual dress Fridays
• EAP Programme
• Full training of our systems and processes
• Gain transferable skills - Industry, interpersonal and business skill development
• Work with the latest corporate systems
• A working environment that upholds our Company Core Values of Teamwork, Taking Responsibility, Trust and Total Commitment
• An open communication culture

How to Apply:
Please submit your application including cover letter outlining your suitability for the role and a CV by clicking on the Apply button now.