Visitor Services Officer

About The Role

In this role, you will inspire visitors to explore the region by providing exceptional customer service and expert advice on local attractions, tourism products, and experiences. You will be working closely with staff, visitors and volunteers assisting with the core objective of Tourism Greater Geelong and the Bellarine which is to lead and manage visitor servicing throughout the region.

The centre is in operation across 7 days, therefore the successful candidate must have availability across both weekdays and weekends.

Work type: Permanent Part Time 0.4FTE (2 days a week)

Classification: Band 4 at $76,010.65 pa plus super (pro rata)

Key responsibilities include:

Deliver exceptional visitor experiences by providing friendly, professional, and accurate information to visitors, volunteers, staff, and industry stakeholders. Coordinate and support a passionate volunteer team, including rostering, training, social media skills development, First Aid certification support, and tourism industry familiarisation opportunities. Build strong relationships across the tourism sector by engaging with visitors, local businesses, and key stakeholders to promote regional experiences and ensure outstanding service. Drive informed decision-making by accurately capturing and reporting visitor insights, including walk-ins, phone enquiries, emails, and survey feedback. Keep operations running smoothly through effective administration, including resource coordination, database management, reporting, submissions, and office support activities. Support the delivery of key tourism initiatives by contributing to visitor servicing projects, representing the organisation at industry meetings, and collaborating with stakeholders to enhance the visitor experience. Participate in tourism related meetings both inside and outside normal working hours.

About You

To be successful in this role, you will have experience working in a multi-faceted fast paced customer service environment.

Essential Experience:

Proven capability in the use of MS Word, Excel and Access. Proficiency in identify and report information gaps, visitor trends and movements relevant to Victoria. Capabality to work autonomously and make sound decisions. Ability to relate and work effectively with a variety of clients. Diploma in Tourism Management or related field. (Desirable)Experience developing and maintaining cooperative working relationships with Tourism Industry and/or Community Groups. (Desirable)

Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now!

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our  Child Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Fiona Rushbrook | Visitor Services Coordinator| frushbrook@tourismgeelongbellarine.com.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

To obtain a copy of the position description, please visit https://www.geelongaustralia.com.au/employment/default.aspx