Operations Analyst

DIDI MOBILITY (AUSTRALIA) DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit: www.didiglobal.com/newsAbout The Team/roleThe ANZ (Australia and New Zealand) Marketplace team owns the health of our ride-hailing marketplace across Australia and New Zealand — spanning trading efficiency, rider and driver experience, and risk & anti-fraud strategy. We work close to the business: diagnosing what's driving our core metrics, designing strategies from the ground up, and validating them in the real world. This role sits at the intersection of business and operations, with plenty of room to shape decisions that directly affect the experience of riders and drivers.
In this role, you'll be...Develop a deep understanding of our ride-hailing marketplace — identify problems, get to the root cause behind movements in core business metrics (trading efficiency, rider/driver experience, etc.), and deliver optimisation recommendations backed by sound business judgementBreak down business situations in rider experience and operations (cancellation fees, cleaning fees, routing & toll disputes, driver misconduct, etc.), turning vague business phenomena into clear, actionable problemsUse data (data pulling, metric monitoring, and experiment validation where needed) to support business decisions, judge whether strategies are effective, and drive iterationCapture analytical conclusions and business methodology into the team's ops tracker / knowledge base, improving how efficiently the team understands the businessCollaborate with Product, Operations, Risk and other cross-functional teams to drive project delivery across the Beijing and ANZ time zones
We're eager to be in touch because you have...We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.