Manager, Supervision Operations Assurance

Manager Supervision (Operations and Assurance) - SIRAEmployment type: OngoingGrade: DCS clerk 11/12Location: Sydney/GosfordSalary: $ 154,231 - 178,369 + 12% Superannuation and Leave LoadingAbout Us

The State Insurance Regulatory Authority (SIRA) is looking for a Manager Supervision (Operations and Assurance) to join our team!

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role leads our Operations and Assurance function which enables SIRA to strengthen its licensing, supervision and enforcement functions.

Understand more about SIRA - here

About the role

The Manager Operations and Assurance plays a key leadership role in strengthening SIRA's regulatory capability and ensuring our licensing, supervision and enforcement functions are efficient, consistent and effective. Working across Regulatory Operations, the role drives practical improvements to regulatory processes, supports the implementation of SIRA's Regulatory Framework, and helps build confidence in the way we regulate statutory insurance schemes in NSW. The role has a direct impact on the quality of regulatory decision-making, the capability of our teams and our ability to deliver outcomes that protect customers, support scheme integrity and promote public trust.

Your responsibilities will include:Improving the efficiency and effectiveness of SIRA's licensing, supervision and enforcement functions.Supporting implementation and oversight of SIRA's Regulatory Framework.Establishing consistent regulatory processes, procedures and templates across Regulatory Operations.Responsibility for SIRA's internal review function, ensuring appropriate, lawful and quality decisions.Leading SIRA's regulatory auditing program.Delivering education and capability-building activities across Regulatory Operations.Deliver regulatory strategies that build public trust and reinforce the role of the regulatorFoster strong relationships with industry, regulators, and stakeholders to promote leadership and influence future practicesAbout you:A leader who will deliver results through positively engaging their team.An analytical thinker who can think outside the box to solve complex problems. A flexible worker who can adjust their capabilities to suit a variety of stakeholders.A trusted source of expertise in reading, interpreting and applying legislation.Thrives around people, working towards collaborative relationships with internal and external stakeholders. A strong background in the personal injury schemes or regulation.BenefitsEnjoy genuine flexible working arrangements that support work-life balance.Collaborate in state-of-the-art offices designed for innovation and connection.Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.Take advantage of excellent professional development and learning opportunities to help you thrive.What we need from you:

To start your journey towards becoming a Manager Supervision, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills.

Essential Requirements
To be considered for roles in the NSW public sector, applicants must: Be NSW residents or in the process of relocating to NSW Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 13th of August 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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