Sales Support Coordinator

Be the person who keeps the sales process movingTodd Devine Homes is looking for a highly organised, proactive and people-focused Sales Support Coordinator to join our growing Sales team.This is a newly created role designed to provide dedicated administrative and coordination support across our customer journey, from initial enquiry through to pre-construction.You’ll work closely with our Sales Manager, sales team, Estimating, Drafting, Marketing, Finance and Operations teams to make sure enquiries, documentation, reports, applications and project information are organised, accurate and progressing.If you’re the kind of person who loves keeping things on track, enjoys variety and takes pride in being the person others can rely on, this could be a great fit.
About the roleAs our Sales Support Coordinator, you’ll take ownership of the day-to-day administration that supports our sales and pre-construction teams.Your role will include:Providing professional support for incoming calls, emails, visitors and walk-in customersDirecting enquiries to the appropriate salesperson or departmentSupporting sales administration from initial enquiry through to depositSetting up customer and project information across HubSpot and ClickHomePreparing tender and project documentation using information provided by the sales teamCoordinating transport feasibility assessments and transport quotesOrdering and tracking reports, applications, consultant information and approvalsCoordinating soils, surveys, preliminary site investigations and other pre-construction requirementsAssisting with insurance, compliance documentation, service applications and relevant certificatesLiaising with suppliers, consultants and internal departments to keep projects progressingMaintaining accurate customer records, client folders, tasks and follow-up datesMonitoring outstanding actions and escalating missing or overdue informationSupporting pipeline and workload reportingHelping improve templates, checklists and repeatable administration processesAssisting with general office coordination, suppliers and team requirements
What you’ll bringWe’re looking for someone who is naturally organised, dependable and comfortable managing multiple priorities.You’ll ideally have:Strong administration, coordination and organisational skillsExcellent attention to detailConfident and professional communication skillsA customer-focused approach across phone, email and face-to-face interactionsStrong follow-through and the ability to keep multiple tasks moving at onceConfidence learning and working across different systemsGood judgement and an understanding of when to action something independently and when to escalateA collaborative approach and willingness to support different teams across the businessExperience within residential building, construction, property, pre-construction, sales administration or customer service would be highly regarded.Experience using HubSpot, ClickHome or similar CRM and workflow systems would also be an advantage, but is not essential.
What success looks likeYou’ll know you’re succeeding when:Salespeople can spend more time speaking with customers and progressing opportunitiesCustomer and project information is accurate and up to dateReports, applications, quotes and administrative tasks are followed through promptlyProjects are less likely to be delayed due to missing information or unallocated actionsHandover between sales and pre-construction is smooth and consistentCustomers and internal teams know they can rely on you for responsive and organised support
About Todd Devine HomesTodd Devine Homes is an established Victorian home builder specialising in modern prefabricated and residential housing solutions.We work across a diverse range of projects, from individual homes and Small Second Dwellings through to multi-home developments, lifestyle communities and commercial accommodation projects.Our team brings together sales, design, estimating, construction and operations, giving this role the opportunity to work across multiple areas of the business and gain a strong understanding of the complete home-building journey.
The detailsLocation: Bayswater, VICEmployment: Full-timeReports to: Sales ManagerThis position operates across a Monday to Saturday roster, with Saturday attendance required and one coordinated weekday off during the week.
Ready to apply?If you’re an experienced administrator or coordinator who enjoys working with people, keeping processes organised and being part of a busy team, we’d love to hear from you.