Outbound Contact Centre Specialist

Join our high-performing team as an Outbound Contact Centre Specialist and kickstart your career in a supportive, fast-paced environment. 

Based in our Perth CBD office, this opportunity is ideal for anyone who wants flexibility, great earning potential, and valuable professional experience. 

You will be a trusted point of contact for Pioneer’s customers by providing tailored solutions that ease financial stress and put them back in control. 

Your Day to Day 

• Make outbound calls in a dynamic, high‑volume environment 

• Handle both outbound and inbound interactions with confidence and compassion 

• Plan repayment solutions that empower customers to regain control 

• Thrive in a fast-paced setting while achieving key performance indicators (KPIs).  

Start Date & Hours

Ready to get started? Our next intake begins on Monday, 14 September 2026.

We are recruiting for both full-time and part-time positions. When applying, please let us know in your cover letter which option best suits you.

Full time Shift:

Monday to Friday 7AM to 3PM

Part time Shift:

Monday, Tuesday, Wednesday: 3PM to 7PM & Saturday: 8AM to 12PM 

About You 

• Energetic, proactive team player who want to make a difference 

• A willingness to learn and follow compliance regulations 

• Strong communication, listening and negotiation abilities 

• Confidence speaking with customers and third parties 

• Comfortable navigating multiple computer systems and databases 

• Resilient, empathetic communicator who can handle difficult conversations with care 

Why You'll Love Pioneer: 

Incentive Program - Kick goals and get rewarded! When revenue targets are met or exceeded, your success is celebrated. 

Training & Development - Thorough onboarding, ongoing coaching and continuous learning to help you grow. 

Inclusive Culture - Everyone belongs here. We embrace diversity and foster an environment where all feel welcome. 

Flexibility - We’re committed to supporting work-life balance through flexible work arrangements including hybrid working and adaptable scheduling options that suit your lifestyle and needs.  

Perks – Free access to the building’s gym and wellness floor, employee assistance program and discounted health insurance.  

What we'll be assessing: 

Every candidate is asked questions focusing on: 

• Why you're interested in joining Pioneer Credit 

• Your communication, listening and customer service experience 

• How you'd approach supporting customers through difficult conversations with genuine care 

• Communication, listening & negotiation 

• Resilience & empathy in difficult conversations 

• Team-oriented attitude & energy 

• Adaptability in a regulated, change-heavy environment 

• Comfort with KPIs and constant change 

Documentations Required Before Commencing: 

• Valid Police Clearance (within the last 3 months) 

• Unrestricted Australian Working Rights