Assistant Night Manager

Are you passionate about hospitality and leading teams to deliver exceptional guest experiences?

Stamford Plaza Adelaide is seeking an enthusiastic, customer focused Assistant Night Manager to join our Front Office leadership team. Supporting the Night Manager, you will play a key role in ensuring the smooth and efficient operation of the hotel overnight while delivering the exceptional service that Stamford Hotels & Resorts is renowned for.

If you thrive in a fast-paced environment, enjoy leading a team, and have a passion for creating memorable guest experiences, we'd love to hear from you.

• Location: Adelaide CBD, South Australia
• Permanent fulltime position
• Availability to work overnight shifts, including weekends and public holidays

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels.

In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the Role

As the Assistant Night Manager, you will play a pivotal role in supporting the Night Manager to ensure the efficient operation of the hotel during the overnight shift. You will lead the Front Office team by example, ensuring exceptional guest service is delivered while maintaining the safety, security and operational integrity of the hotel.

Acting as one of the hotel's senior leaders overnight, you will be responsible for making operational decisions, resolving guest concerns, coordinating emergency responses where required, and ensuring all overnight procedures are completed accurately and in accordance with Stamford Hotels & Resorts' policies and standards.

You will oversee the completion of the night audit process, monitor hotel occupancy, room allocations and guest arrivals, and work collaboratively with all departments to ensure a seamless transition between the evening and morning operations. This role requires a confident leader who can remain calm under pressure, effectively manage competing priorities, and deliver exceptional guest experiences while supporting and developing the overnight team.

This position offers an excellent opportunity for an experienced Front Office Supervisor, Duty Manager or Night Auditor who is looking to progress their leadership career within a luxury hotel environment.

Key Responsibilities

• Support the Night Manager in the leadership and day-to-day management of the hotel's overnight operations.
•  Lead, coach and motivate the overnight Front Office team, ensuring high levels of engagement, accountability and service excellence.
• Deliver exceptional guest service by proactively responding to guest requests, resolving complaints and recovering service issues in a professional and timely manner.
• Complete and review the Night Audit process, ensuring all financial transactions, reports and reconciliations are accurate and finalised within required timeframes.
• Monitor hotel occupancy, room inventory and guest arrivals to maximise operational efficiency and guest satisfaction.
• Conduct guest check-ins and check-outs while ensuring all guest accounts and billing are processed accurately.
• Maintain a visible management presence throughout the hotel and provide leadership during the overnight shift.
• Ensure the safety and security of guests, employees and hotel assets by responding appropriately to emergencies, alarms and security incidents.
• Liaise closely with the Engineering, Housekeeping, Food & Beverage and Security teams to coordinate overnight operations and resolve operational issues.
• Assist in managing VIP arrivals, group arrivals, special requests and late night guest enquiries.
• Ensure compliance with Stamford Hotels & Resorts' policies, procedures, brand standards and relevant legislative requirements.
• Support the training, coaching and development of Front Office employees, providing guidance and feedback to encourage continuous improvement.
• Prepare accurate shift reports, incident reports and management handover notes to ensure effective communication between shifts.
• Assist in monitoring departmental standards, productivity and guest satisfaction, identifying opportunities for continuous improvement.
• Undertake Duty Manager responsibilities in the absence of the Night Manager when required.
• Foster a positive, collaborative and professional team culture while maintaining the highest standards of presentation and service..

About you

To be successful in this role you will possess:

• Previous experience in a Front Office leadership role within a hotel environment, such as Front Office Supervisor, Duty Manager or Night Auditor.
• Experience using Opera PMS or a similar Property Management System.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• A genuine passion for delivering outstanding customer service.
• Strong organisational skills and attention to detail.
• The ability to remain calm and make sound decisions under pressure.
• Excellent problem-solving skills and initiative.
• A positive, flexible and team-oriented attitude.
• Well-presented with a professional appearance.
• Availability to work overnight shifts, weekends and public holidays.
• Unrestricted working rights within Australia..

Benefits and Perks

• The opportunity to work with industry professionals in an exciting hotel environment
• Great opportunities for career development
• Staff meals provided on shift
• Discounted parking
• An attractive food and beverage discount program

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Stamford Hotels & Resorts is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

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