IT Operations Support Lead

ABOUT US

Hampshire Property Group is a family-owned business, established in 2006, with a strong national presence in land lease living, holiday parks, and communities across Australia. We are committed to creating vibrant, community-focused environments where people can live well and explore their own backyard.

Our success is built on shared values that guide how we work every day:

Respect, Accountability, Collaboration, Innovation, Quality, and Customer Focus.

ABOUT THE ROLE

This is a hands-on, high-impact role where you’ll act as the primary IT contact across our Australian operations, supporting a growing portfolio of sites and business units.

As our IT Operations Support Lead, you’ll deliver projects, lead escalations, and ensure our IT networks, systems, and site onboarding processes are seamless, scalable, and ready to support continued growth.

You’ll play a key role in reducing downtime, improving service responsiveness, and standardising IT environments across the business, while partnering closely with stakeholders across Australia and New Zealand.

WHAT YOU’LL BE DOING

• Lead IT projects, deployments, upgrades, and change management activities
• Travel to sites across Australia to support site onboarding, audits, and critical issues
• Manage wired and wifi networks, Microsoft 365 and Windows environments
• Act as the primary escalation point for IT incidents and service issues
• Maintain IT asset registers and conduct site audits across the portfolio
• Coordinate vendors and contractors to ensure service and standards are met
• Deliver end-to-end L1–L3 IT support across sites and business units
• Drive continuous improvement across IT systems, processes, and service delivery

WHAT YOU’LL BRING

• A track record of successful project delivery
• Willingness and ability to travel across Australia as required
• True all-round technical ability, with proven experience in network engineering and systems administration.
• Broad technical skills, including:
• LAN/WAN Networking (Cambium, Ubiquiti, Ruckus, Mikrotik)
• VOIP, CCTV, and hardware
• Microsoft 365, Azure AD, Ubuntu Linux, and Windows 11
• Ability to troubleshoot complex issues and manage competing priorities
• Strong stakeholder communication and customer service mindset
• Experience working with vendors and managing escalations
• Solid understanding of IT security principles and best practices
• A proactive, solutions-focused approach with high attention to detail

WHY WORK WITH US?

• Join a trusted, family-owned business with a growing national footprint
• Work in a fully remote Shared Services environment with autonomy and flexibility
• Be part of a collaborative IT team supporting operations across Australia and New Zealand
• Get set up for success with company-provided IT equipment
• Access our AI Ambassador program to build future-ready skills
• Be recognised through multiple reward and recognition initiatives
• Connect through a dedicated culture committee that keeps our remote teams engaged

HOW TO APPLY

If this sounds like your next opportunity, we’d love to hear from you.

Click ‘Apply Now’ to submit your CV.

Please note: Successful candidates will be required to complete a National Police Check as part of the pre-employment process.

We thank all applicants in advance for applying, however only successful applicants will be contacted for an interview. To show that you’ve fully read this job spec, please include the phrase correct horse battery staple in your application.

Please note we do not accept unsolicited resumes from recruitment agencies.