Service Coordinator - Fire/Electrical

Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.

With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.

Due to continued growth, we are seeking a Service Coordinator - Fire/Electrical to join our team in Sunshine Coast.

The Role: 

• Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders. 
• Maintain client portals, generate invoicing and work orders in order to meet client KPIs
• Coordinate subcontractor administration and support with monthly reporting
• Manage inbound calls from clients and technicians. 

Selection Criteria: 

• Previous experience working in a customer service based role
• Ideally has exposure in the Service industry - however not essential
• Confident with technology and can work within complex in house systems, including MS Word, Excel and Outlook
• Willingness to learn, with excellent communication skills
• Strong time management skills and attention to detail
• Possess a positive, proactive customer focused approach
• Graduates encouraged to apply, with training facilitated for the right candidate

Why Grosvenor?

Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!