Receptionist / Office Administrator

Better Accounting Solutions is a dynamic and progressive cloud accounting firm based in Rosebud. We are seeking an experienced Receptionist / Office Administrator to join our friendly and professional team.

As the first point of contact for our clients, you will play a vital role in creating a positive client experience while supporting the day-to-day operations of our busy accounting practice.

Previous experience working in an accounting practice is required, as we are looking for someone who understands the fast-paced nature of a professional accounting office and can confidently work within established practice systems, workflows and client service processes.

This is an excellent opportunity for an organised and proactive administrator who enjoys working with people and takes pride in providing exceptional client service.

As a valued member of our team, your responsibilities will include:

• Being the key point of contact for clients and members of the public

• Promptly attending to visitors and managing enquiries by phone, email and in person in a friendly, professional and efficient manner

• Receiving, screening and directing calls to the appropriate team members

• Accurately recording and distributing messages

• Managing and maintaining a professional reception area

• Providing general administrative and clerical support to all professional staff

• Data entry, word processing and preparation of client correspondence, emails and templates

• Managing document control and maintaining online and paper-based filing systems

• Updating and maintaining client records and ASIC corporate affairs information

• Receiving, sorting and distributing mail and deliveries

• Processing and receipting client payments

• Scheduling appointments and maintaining calendars for professional staff

• Organising meeting rooms and preparing client files for appointments

• Maintaining office supplies and assisting with the smooth running of the office

• Taking meeting minutes as required

• Assisting with office functions and events when required

• Maintaining awareness of staff availability and supporting efficient office operations

To be successful in this role, you will have:

• Previous experience in a Receptionist or Office Administrator position

• Previous experience working in an accounting practice is required

• Exceptional customer service and communication skills

• A friendly, professional and positive attitude

• Strong organisational and time management skills

• High attention to detail and accuracy

• Intermediate Microsoft Word, Excel and Outlook skills

• The ability to manage multiple tasks and competing priorities

• Excellent written and verbal communication skills

• A high level of professionalism, discretion and confidentiality

• The ability to work independently and as part of a team

• Experience using Xero Practice Manager (XPM)

• Experience maintaining ASIC company records and corporate affairs information

• Knowledge of accounting practice workflows and client management systems

• Familiarity with ATO correspondence, client onboarding and document management processes within an accounting practice

• A welcoming and supportive team culture

• A 35-hour work week with a focus on work-life balance

• Competitive remuneration based on experience

• Modern cloud-based systems and processes

• Ongoing training and development

• Variety in your day-to-day work

• A professional office environment where your contribution is genuinely valued

If you are an organised, client-focused professional looking to join a modern accounting practice where your contribution is valued, we'd love to hear from you.

Please submit your resume and a cover letter outlining your experience and suitability for the role.