Senior Rostering Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. 

• Ongoing, full-time opportunity
• Convenient Parramatta CBD office location with flexible working arrangements available
• Salary ranges from $116,981 to $129,492p.a. plus super & annual leave loading

About the role
Behind every well-run service, is a well-run roster, and that’s where you come in.

As a Senior Rostering Officer, you’ll help coordinate a large cleaning workforce across multiple sites, making sure people are rostered at the right time to meet operational requirements. 

This position currently operates within a predominantly manual service model, with significant manual data validation responsibilities. You will be instrumental in supporting the team’s transition towards automated processes as the service stabilises and moves into BAU.

You’ll:

• Develop and maintain accurate, fair, and compliant rosters across multiple sites
• Solve problems quickly, from roster conflicts and workforce gaps to urgent operational changes
• Maintain and analyse workforce data in Excel, ensuring accurate records for payroll, reporting and workforce planning.
• Support payroll by investigating pay-related issues, including discrepancies in leave, overtime, training hours and roster changes.
• Interpret industrial awards, validate entitlements, penalties, allowances, and ensure correct application across rostered staff.
• Conduct detailed rostering compliance checks, ensuring alignment with legislation, awards, departmental policy, and operational requirements.
• Maintain workforce allocation data, accurately map positions, shifts, and service delivery needs.
• Collaborate with Recruitment and operational teams to support workforce onboarding, establishment requirements and roster readiness, ensuring new employees are set up accurately and efficiently.

This is a fast-paced, high-volume environment where your attention to detail really counts. Your work will have a direct impact on employee pay, workforce coverage and the delivery of essential cleaning services across schools.

For further information, please click here to view the role description.

About you 
You’ll bring:

• Experience in rostering, workforce planning, resource coordination or payroll within a complex service delivery environment
• Experience overseeing rostering systems, processes and data quality to support operational and contractual requirements.
• Strong Excel skills
• The ability to interpret and apply awards, industrial requirements and policies 
• Proven ability to build strong, collaborative relationships with internal stakeholders, providing clear communication, timely advice, and constructive problem solving.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Relevant tertiary qualifications and/or demonstrated equivalent professional experience.
• Current and valid Working with Children Check Clearance for paid employment.
• Demonstrated understanding of and commitment to the value of public education. 

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment, you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Sunday, 6 September 2026 at 11:59pm.

For role enquiries, please contact Morgan Stanley, Rostering Lead at Morgan.Stanley2@det.nsw.edu.au or 0472 730 587.

For recruitment process enquiries, please contact the Recruitment Team at projectrecruitment@det.nsw.edu.au

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.