Customer Service Officer (Logistics)

Customer Service Officer (Logistics) - Devonport

About us

 SeaRoad is a Tasmanian-based, family-owned shipping and transport logistics company with a long history, and an exciting future rich with opportunity.

 We are a diverse but close-knit team, with a workforce of almost 400 skilled and highly talented professionals operating out of five strategic locations across Tasmania and Melbourne.

 Being a family-owned operation, SeaRoad understands that people are at the heart of every business, and are equally passionate about championing a service-driven culture.

 About the role

 SeaRoad is currently hiring a Customer Service Officer (Logistics) located in Devonport to join our Sales and Marketing department. The role plays an integral part in providing the highest level of customer service support and acts as a main point of contact for SeaRoad’s customers and stakeholders.

 Key responsibilities include: 

• Provide a best in industry customer experience with a ‘one-touch resolution’ and customer centric mindset.

• Develop and maintain good working relationships with SeaRoad’s customer base within our Logistics space.

• Help coordinate critical interfaces with the Sales and Operations teams to ensure service requests are fulfilled to meet customer expectations.

• Ensure the highest level of accuracy with customer requests and bookings.

• Communicate clearly and concisely to ensure customers receive correct information.

• Act as a key representative for SeaRoad’s ‘shopfront’.

 About you: 

• A minimum of 2 years’ experience in customer service delivery with a customer centric mindset!

• Transport experience desirable.

• Strong administration, data entry and computer skills.

• Ability to multitask whilst maintaining attention to detail.

• Ability to work in a small team environment.

• Excellent level of computer literacy and understanding of systems.

• Ability to communicate clearly and concisely.

 We welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion / belief, sexual orientation, or age.

 How to apply:

 If you are the right candidate for this role and would like to join a business that is in an exciting phase of growth, please select Apply and include your resume and cover letter. 

• Closing date –25 September 2026

• SeaRoad reserves the right to commence recruitment proceedings prior to the closing date.

• You must have full Australian work rights.

• Due to a high volume of applications, only short-listed candidates will be contacted.

 SeaRoad is committed to a diverse and inclusive workforce. This means creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.