Brand and Client Experience Coordinator | Premium Longevity Clinic, Sydney

About the role

You are the first impression of Biogenix and a driving force behind how the brand shows up, in the clinic and online. You own front of house and the client experience, you help grow the business through local marketing and social content, and you turn enquiries into booked patients. You will report to the General Manager and work closely with the clinical team.

Key responsibilities

• Own front of house and deliver a premium, polished client experience from first contact

• Create and manage social content across Instagram, TikTok and beyond

• Convert enquiries into bookings with genuine sales ability and warmth

• Drive local marketing: community presence, partnerships, events and local outreach

• Manage the diary, calls, client communications and clinic flow

• Represent the brand professionally at every touchpoint, online and in person

About you

• Polished, professional and confident representing a premium brand

• A natural communicator with demonstrable sales experience and a track record of converting and closing

• Genuinely social-savvy, at home creating content for Instagram and TikTok, and keen to build a brand presence

• A personal, active interest in health and wellness, so you connect authentically with what we do and what our patients are here for

• Organised, proactive and driven, someone who takes ownership rather than waiting to be told

• Ambitious and here to grow with us

• Experience in aesthetics, hospitality, retail, events or another premium client-facing environment is highly regarded

About us

Biogenix is a physician-led longevity, regenerative and aesthetic medicine group in Sydney. Our patients are discerning and expect a premium experience from the first point of contact.

Benefits

• Full-time, high-profile role in a fast-growing premium medical group, with real variety across social, client experience, sales and marketing

• Direct exposure to how a scaling business is built, room to grow, and a six-month review tied to performance

• Company wellness allowance including complimentary access to diagnostics and longevity treatments

www.biogenix.com.au