Assistant Director, User Experience Design

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
• Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
• This is an opportunity to lead meaningful, high-impact UX design work within a nationally significant agency, shaping digital products and services that improve outcomes for users.



Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.

We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.

Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.

What you will do as the Assistant Director, User Experience (UX) Design,

• Lead end-to-end human-centred design activities, including user research, discovery, journey mapping, wireframing, prototyping, usability testing and final design delivery.
• Champion user needs and influence product direction by identifying opportunities, uncovering insights and translating complex problems into simple, intuitive experiences.
• Collaborate with cross-functional teams and stakeholders to design customer-focused digital solutions that balance user, business and technical needs.
• Drive product design through discovery, iterative delivery and continuous improvement using Human-Centred Design (HCD) principles and evidence-based decision making.
• Develop accessible, sustainable and technically feasible solutions aligned with ACCC design systems, brand standards and WCAG accessibility requirements. 

In order to succeed in the role, you will have:

• Experience managing, guiding and mentoring User Experience Designers in a fast-paced and large complex people-centred organisation.
• Experience leading and driving digital transition and helping to embed change, including leading large programs of work.
• Demonstrated ability to identify and assess the risks, benefits and opportunities associated with existing and proposed solutions, challenge assumptions, navigate ambiguity, and influence the strategic direction of ICT delivery to achieve meaningful improvements and positive outcomes for users.
• Demonstrated experience leading user research, discovery, journey mapping, wireframing, prototyping, usability testing and the delivery of user-centred digital products.
• Ability to build strong relationships, influence decision-making and work effectively with users, product owners, developers and senior stakeholders.
• Experience applying WCAG accessibility standards, usability best practices and design systems to create inclusive, compliant and high-quality user experiences.
• Experience with design tools such as Figma and developing design systems is required.
• Relevant tertiary qualifications or at least 5 years’ experience.
• The preferred applicant will be required to obtain and maintain a security clearance at the Baseline level. For information about the security clearance process, please refer to the AGSVA website.

To find out more about us and the role, please read the Candidate Kit.

The ACCC is an independent statutory authority that administers the Competition and Consumer Act 2010 and other Acts. The ACCC works to promote effective competition and fair trading in the market place to benefit consumers, business and the community, and efficiency in the delivery of certain infrastructure services. The AER is a part of the ACCC. The AER is Australia's national energy market regulator and has an independent board. The AER shares employees, resources and facilities with the ACCC.