Student Services Coordinator

Student Services Coordinator

EF International Language Campus, Sydney

Location : Sydney, NSW, Australia

Job Category : Student Services

Employment Type : Full-time, Permanent

Line Manager : Student Services Manager

The Student Services Coordinator is the front face of our School, welcoming students and making sure they gain maximum value from their overall experience. You will help create a warm, welcoming and lively atmosphere on campus whilst helping respond to student concerns in a calm, professional and efficient manner. This role is based at the front desk but it is not a receptionist role; it is a concierge, advocate and trusted guide influencing students to explore, connect and live like a local. The role also helps coordinate administration of student programs and services including student visa administration, welfare, employability, sales, school events, bookings, student evaluations and support cases. As a part of the wider Student Services team, you are also a critical connection node for all departments working collaboratively to further the School’s successful outcomes. 

Duties include but are not limited to: 

• Review and confirm all bookings in our CRM system including the preparation of student visa documents (COEs),
• Play an active role in assisting student welfare, insurance claims (OSHC), front desk sales, student employability opportunities and information sessions,
• Follow up on student concerns & enquiries in collaboration with our international colleagues in over 50 countries and local departments (Accommodation, Activities, and Academics), 
• Assist with student arrivals, departures and the organization of related events like intake day, departure sessions and graduations, 
• Help activate the campus through interactive games, connection opportunities and keeping spaces tidy and functional. 
• Share occasional shifts on the school emergency phone roster, triaging and responding to after-hours issues that may arise (additional pay provided),
• Other duties as required in support of the Student Services Manager. 

Requirements 

• Right to work in Australia
• Outstanding communication and interpersonal skills
• Highly developed customer service focus
• Excellent organizational skills & attention to detail
• Awareness and appreciation of cultural differences
• Ability to remain calm under pressure
• A positive, solutions-focused approach to supporting students
• A strong sense of ownership and drive to succeed

EF is committed to safeguarding and promoting the welfare of children and young adults and requires all staff and volunteers hold, or be able to attain upon employment, a valid Working With Children Check. You must also hold, or be willing to obtain a First Aid and Mental Health First Aid Certificate.  

Why you will love working with us 

At EF, we believe the world is better when people understand each other more. The work that we do matters and helps shape the lives of students in meaningful, positive ways as they forge lifelong memories and connections. Here are just some of the perks;

• Global opportunities: join a professional network of over 50,000 staff in over 50 countries that believes in growing and developing our people. We often hire internally first and many of our staff progress to other roles locally and abroad. 
• Big business resources, small business mindset: we value your ideas and opinions and encourage innovation and entrepreneurial mindset. We make fast decisions and reduce red tape to allow ideas to transform into action. 
• Find your people: connect with a truly multicultural team full of passionate, energetic and respectful colleagues daily, and through regular socials, who appreciate who you are as a person before being an employee. 
• Grow your talent: participate in personal and professional development opportunities that are underpinned by regular constructive feedback designed to help you succeed now and into the future. 

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