Hospitality & Catering Manager

As the Hospitality & Catering Manager, you will be responsible for the day-to-day management of catering services, mess operations, food and beverage delivery, and team leadership. Working closely with Executive and Head Chefs, you will ensure service standards, compliance requirements, and budget targets are consistently achieved while maintaining a safe and positive workplace culture.

• Manage daily catering and hospitality operations.
• Lead, mentor, and develop catering and food service teams.
• Prepare and manage staff rosters to meet operational requirements.
• Monitor food quality, presentation, and service standards.
• Control food costs through effective ordering, storage, and stock management.
• Maintain accurate records, reporting, and financial processes.
• Manage customer feedback and ensure timely resolution of issues.
• Oversee POS systems, pricing updates, and menu changes.
• Deliver and coordinate staff training programs to support ongoing service excellence.
• Ensure compliance with safety, food handling, and contractual obligations.

To be successful in this role, you will bring:

• Minimum 5 years' experience in a similar hospitality or catering management position.
• Strong knowledge of hospitality and catering operations, including statutory compliance.
• Proven leadership skills with the ability to motivate and develop teams.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and the ability to balance multiple priorities.
• Experience working within diverse and multicultural environments.
• Knowledge of espresso machine operation and maintenance.
• Barista skills with the ability to train team members.

• Certificate IV in Hospitality Operations
• Food Safety Supervisor Certificate
• Responsible Service of Alcohol (RSA) Certificate
• First Aid Certificate
• Barista Qualification
• Current Australian Driver's Licence.

• Certificate IV in Training and Assessment
• Previous Defence or Defence contractor experience

Minimum Requirements

• Australian Citizenship
• Current National Police Check
• Ability to obtain a pre-employment medical clearance (including Drug & Alcohol testing)
• Relevant trade qualifications (where applicable)

What We Offer

• A supportive and friendly work environment
• On-the-job training and opportunities for career growth
• Competitive pay rates and conditions
• Staff discounts with a wide range of partners and retailers

How to Apply

If you’re ready to make a difference and be part of a great team, we’d love to hear from you!
👉 Click “Apply” now to complete our online application process.

Diversity & Inclusion

ISS is committed to creating a culture that values inclusion and diversity, where all people are treated fairly and respectfully. We encourage applications from:

• Aboriginal and Torres Strait Islander peoples
• Veterans
• People with disability
• People from culturally and linguistically diverse backgrounds
• Members of the LGBTIQA+ community

We are an ethical employer, recognised for fair pay, safe workplaces, and strong values.

WE RESPECTFULLY ASK FOR NO AGENCY APPROACHES, PLEASE.