Tenancy Manager

What we do 

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do. 

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.  

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter. 

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What we offer 

• Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings  
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support 
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family  
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave  
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport 

About the role and about you 

We have an exciting opportunity for a Tenancy Manager to join our Customers – Services team.

The work of a Tenancy Manager is critical to our business, you are the main point of contact for tenants to access our services and you set the standard for a positive customer experience. You are customer service focused and responsive to tenant requests – working to address day to day tenancy matters as quickly as possible and more broadly supporting tenants to link to services they need to improve their health and wellbeing and sustain their tenancy. You work as part of a team of dedicated SGCH team members including support coordinators and placemaking teams, and external partner organisations with a shared purpose to improve outcomes for tenants and social housing communities. 

To succeed in this role, you will have experience in and passion to sustain tenancies for our customers by proactively managing property care, tenant arrears and debt and anti-social behaviour. 

This is a permanent full time role. The role will be based at our Redfern, Riverwood or Liverpool office (final location to be confirmed) and requires travel to other SGCH office locations and properties within the portfolio.

Duties  

• Act as the main point of contact for tenants and keep them informed throughout issue resolution
• Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability
• Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings
• Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities
• Conduct regular home visits to monitor property condition, tenancy issues, and anti-social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues

How to apply 

If this sounds like you, please click ‘Apply’ and upload your up to date CV and answer all application questions. The SGCH Talent Acquisition team will discuss final office base location confirmation of the role and location preferences with candidates as the recruitment progresses. If you have any questions, please contact jobs@sgch.com.au

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment. 

Please note we may establish a Talent Pool from this process.  

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to jobs@sgch.com.au

Essential Criteria:

• Working knowledge of NSW Residential Tenancies Act 2010.  
• A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.
• Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment. 
• Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation and the ability to work independently and collaboratively, serving customers of diverse backgrounds and vulnerability.
• Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.