Technical Delivery Manager, AWS Managed Services

About the role

A Technical Delivery Manager works with customers as a trusted advisor, providing forward-looking strategy and outlining the investment and multi-step go-to-market plan necessary to help customers onboard to AWS Managed Services. You will support AMS delivery engagements led by partners, ensuring successful delivery through all phases of the implementation life cycle. You will work closely with other teams to ensure that the enablement of the customer's environment is smoothly executed, work hand-in-hand with senior executives on opportunities to improve customers' IT services, and work across customer organizations, partners and multiple teams to ensure customers' infrastructure and applications are well designed and scale to the needs of their business.

Key responsibilities

• Earn a Trusted Client Advisory relationship with clients and team
• Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting
• Work with application owners to develop and standardize test, upgrade, and release management processes
• Engage with Director and C-Level executives to understand business needs
• Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met
• Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses
• Champion and advocate for customer requirements within AWS (e.g. feature requests)
• Participate in customer requested meetings (onsite or via phone)
• Triage technical issues
• Provide oversight of escalation, prioritization, and drive customer communication during critical events

About you

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree
• Experience with AWS services or other cloud offerings (preferred)
• Experience in internal enterprise or external customer-facing environment as a technical lead (preferred)

About us

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.