Technical Product Trainer / Field Support Specialist

Join Rinnai Australia and put your technical expertise, field experience and training skills to work with a globally recognised market leader.

Rinnai Australia is a market leader in hot water, heating, cooling and renewable energy solutions. With more than 55 years of success, our people remain at the heart of our business.

We are seeking an experienced Technical Trainer / Field Support Specialist to join our growing NSW team. This role is ideal for a hands-on technical professional with field installation experience and a strong background in technical product training.

About the role
Deliver technical training on gas hot water, heat pump and heating products to contractors, plumbers and Rinnai employees. Develop and maintain effective training materials, programs and technical documentation. Provide onsite technical and field support to our warranty contractor network. Troubleshoot and resolve escalated installation, product, service and customer enquiries. Complete workshop product conversions and support product incident investigations. Ensure warranty contractors meet required competency and quality standards. Work closely with internal stakeholders and undertake some regional travel. About you
A relevant trade qualification in plumbing, gas fitting and/or refrigeration. Strong practical and theoretical knowledge of the design, installation, servicing, operation and repair of gas and heat pump hot water, electrical and/or refrigeration appliances. Demonstrated experience delivering technical product training. Strong planning, organisation and prioritisation skills together with excellent communication skills. A practical, customer-focused approach and the confidence to provide technical support in the field. What we offer
Competitive salary package with a fully maintained company vehicle. Full-time, permanent employment with a stable and growing organisation. Generous discounts on Rinnai products. Salary continuance insurance of up to 75% of salary. A supportive, inclusive and engaging workplace culture. Excellent career development opportunities as Rinnai continues to grow. Ready to take your technical career to the next level? Join Rinnai Australia and become part of our expanding NSW team. Applications close on 27 August 2026.