Level 2 Service Desk Technician / Systems Engineer

FooForce is a well-established Managed Services Provider (MSP) with offices in Sydney and Melbourne. We are looking for an experienced Level 2 Service Desk Technician / Systems Engineer to join our Sydney team.This is an excellent opportunity to work in a small, experienced team supporting a diverse range of clients across a broad range of technologies. You'll be involved in both day-to-day support and project work, helping clients get the most from their technology.About the RoleYou will:Provide remote and onsite technical support to clients.Troubleshoot and resolve desktop, server, network and cloud-related tasks.Support Microsoft 365, Windows Server and Microsoft Azure environments.Install, configure and maintain hardware, software and business applications.Assist with system upgrades, migrations and infrastructure projects.Maintain accurate documentation and ticket records.Work closely with senior engineers to deliver high-quality outcomes for clients.Technical Skills & ExperienceYou should have experience with most of the following:Microsoft 365 (Exchange Online, OneDrive, Teams)Windows desktop and Windows Server administrationActive Directory and Microsoft Entra ID (Azure AD)Microsoft AzureBasic networking (LAN, WAN, switching, routing and Wi-Fi)Troubleshooting end-user devices and business applicationsDesirable SkillsExperience with any of the following would be advantageous:ConnectWise Manage or similar PSA/ticketing platformsKaseya or similar RMM and automation toolsPower Automate / Power BIAbout YouYou are someone who:Takes ownership of issues and sees them through to resolutionHas excellent troubleshooting and problem-solving skillsCommunicates clearly with clients and colleaguesIs confident dealing directly with clientsLearns new technologies quicklyCan prioritise work effectively and manage competing demandsWorks well independently and as part of a teamHas strong attention to detailQualifications & ExperienceMinimum 2 years' experience in an MSP environmentRelevant IT qualification, certification, or equivalent industry experienceIndustry certifications (Microsoft, CompTIA, etc.) are highly regardedCyber security knowledge or experience is desirableWhat's In It For You?Salary package of up to $80,000 + superExposure to a broad range of technologies and client environmentsOpportunities for career development and advancementSupportive and experienced team environmentA positive company cultureA varied and rewarding role combining support and project workOther RequirementsOccasional after-hours and weekend work may be required.Australian work rights are essential.