Manager on Duty

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for Manager on Duty to join our dedicated team at Four Points by Sheraton Brisbane.

As a Multi-Property hotel, we operate across two properties including The Westin Brisbane - a luxury retreat, perfect for business and leisure travelers alike. With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Star Casino. 

Be where you can do your best work, begin your purpose, belong to an amazing global ​team and become the best version of you. 

Role Overview:

As the Four Points Manager on Duty, you will be a key leader within the Front Office Team, overseeing the daily operations of the Rooms department. Working closely with the Multi-Property Rooms Division Manager and Front Office Manager, this role ensures the seamless delivery of exceptional guest experiences through innovation, engagement, and leadership. The Duty Manager facilitates smooth arrivals and departures, handles guest complaints, and upholds Marriott Bonvoy standards to foster guest satisfaction and loyalty. In the absence of senior leadership, the Duty Manager acts responsible, ensuring guest safety and compliance with emergency procedures.

Key Responsibilities:

• Oversee Front Office operations, ensuring smooth check-in and check-out experiences
• Anticipate and address guest service needs, handling complaints promptly and professionally
• Support and mentor associates, fostering a culture of empowerment, knowledge-sharing, and excellence
• Serve as the first responder during emergencies, ensuring guest safety and adherence to procedures
• Promote and upsell the hotel’s venues and service to guests, driving revenue growth
• Develop strong relationships with guests, particularly Marriott Bonvoy members, to enhance loyalty
• Actively participate in problem-solving, reporting issues, and implementing solutions to improve service delivery

About You:

• Must have active working rights 
• You will anticipate guests' service needs
• You will maintain customer loyalty and develop a strong following
• Outstanding relationship building skills
• Excellent customer service experience
• Have at least 2 years of experience preferably within a high-volume environment
• Opera experience is highly desirable
• Hands on leadership approach with a focus on developing our associates 
• Confidence and skills to up sell and promote our venues
• Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions
• Passion for the Hospitality Industry
• Learn, think and grow and continue to evolve in your role
• Maintain a calm demeanor in a fast-paced, high-intensity environment
• RMLV certificate is highly desirable

Benefits

• The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discretionary Bonus Plan
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com