Clinical Information Officer (Administration Officer Lvl 2) – Records Processing & Scanning Reliever (24/7 Rotating Roster) - Perm FT

Requisition ID: REQ684676

Employment Type: Permanent Full Time, 38 hours per week

Remuneration: $69,272.27 - $71,570.21 per annum + 12% Superannuation + Salary Packaging

Location: Liverpool Hospital

Applications close: 30/08/2026

Contact: Manisha Chand - Medico Legal Manager on Manisha.chand@health.nsw.gov.au or via phone (02) 8738 3764.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

We are seeking a dependable and motivated individual who enjoys working in a varied role, delivers excellent customer service and is committed to maintaining the accuracy and integrity of patient information within a busy healthcare setting.

Join our Clinical Information Department and play an important role in supporting a service that operates 24 hours a day, seven days a week Work alongside an experienced and supportive team committed to maintaining high standards of service and operational excellence. Build a diverse skill set through exposure to different work areas, shifts and service needs across a large and complex hospital environment. In this relief position, you will primarily support the department by providing coverage for staff leave and vacancies across a range of shifts including short notice changes and requests for service needs, helping to ensure the seamless delivery of an essential service Contribute to the efficient management, processing and availability of patient records, supporting the delivery of safe and effective patient care.

Are You the Right Fit?

We are seeking a reliable, adaptable and proactive team member who enjoys variety and takes pride in delivering a high-quality service in a busy healthcare environment.

You will have strong attention to detail and the ability to work accurately when managing patient information, ensuring records are maintained, retrieved and processed in accordance with established procedures. Excellent communication and customer service skills are essential, as the role involves liaising with clinicians, hospital staff, external service providers and members of the public. You will be comfortable working both independently and collaboratively, with the ability to prioritise competing tasks and meet deadlines in a fast-paced environment.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

Demonstrated knowledge and/or experience in medical record filing and records management.Effective communication (written and verbal), interpersonal customer service skills with the ability to communicate effectively with a wide range of customers.Demonstrated ability to work independently and as a team member under minimal supervision.Demonstrated knowledge and/or experience of WHS principles and manual handling procedures, including the ability to work in a role involving frequent manual handling of paper-based records.Proven ability to organise and prioritise workload and meet deadlines and demonstrated ability to work with accuracy and follow clearly outlined processes in a fast paced, high volume work environment.Demonstrated high level computer skills with experience in the MS Office Suite of products and patient administration systems including keyboarding skills.Demonstrated understanding of information privacy and confidentiality requirements. Ability to be flexible and adapt to changing work practices or work environment.

If you’d like more details, we’re here to help.

Position InformationApplicants will be assessed against the criteria in the Position Description.How to ApplyRead our application guide and tips for improving your application. Diversity, Culture & InclusionWe are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.auWe value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.Aboriginal WorkforceFor Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?

Financial Perks12% superannuationSalary packaging and novated leasing via Smart SalaryAnnual leave with 17.5% leave loading (for full-time and part-time staff)One extra day off each month for full-time employeesWork-Life BalanceFlexible work options, including hybrid and varied hours (depending on the role)Paid maternity and parental leaveGenerous leave options like long service and carers leaveGrow Your CareerAccess to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.Health & WellbeingDiscounted gym membership through Fitness PassportFree and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)Wellbeing programs that promote mental health, resilience, and balance
Additional Information

Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting.Child Safe EmploymentSouth Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.Temporary PositionsFor fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.