Application Support Engineer

About Us

The Australian Computer Society (ACS) is Australia’s leading professional association for the technology community, representing over 40,000 members across industry, government, and education. For more than 60 years, ACS has been a member-led not-for-profit committed to advancing Australia’s technology capability; powering technological brilliance, strengthening education, and accelerating innovation across business and industry.

About the Role

As an Application Support Engineer at ACS, you will be the engine room keeping our critical platforms running reliably and securely. You’ll provide hands-on 2nd and 3rd level support across a diverse enterprise stack including Salesforce, Adobe Experience Manager (AEM), IDverse, FinancialForce, Conga, and Skillsoft, ensuring availability and performance for our national, branch, Startup Accelerator, and Member Lounge communities. 

This is a hands-on role for someone who brings pragmatic urgency, deep platform knowledge, and a strong service ethic, comfortable working across engineering, BA, and vendor teams in an agile environment to deliver continuous improvement. 

This is a maximum term 12 month contract with the potential to transition to a permanent role for the right candidate. 

Key Responsibilities 

• Provide Level 2 and Level 3 support across ACS’s enterprise applications, ensuring issues are resolved effectively and service continuity is maintained.  
• Manage incidents, service requests, and problem investigations, identifying root causes and implementing sustainable solutions that improve application stability.  
• Administer and maintain assigned enterprise applications, ensuring platforms remain reliable, fit for purpose, and aligned to business needs.  
• Partner with business stakeholders to understand support requirements, resolve issues, and improve the effective use of enterprise applications.  
• Collaborate with IT Engineering, Business Analysts, and external vendors to support releases, enhancements, and application improvements.  
• Monitor application performance, availability, and service trends, identifying opportunities to improve reliability, user experience, and operational effectiveness.  
• Contribute to continuous improvement initiatives by identifying efficiencies, reducing recurring issues, and strengthening support processes and documentation.  
• Ensure application services operate in accordance with ACS governance, security, and compliance requirements, maintaining accurate documentation and supporting audit activities. 

What Success looks like 

• High application availability with swift, effective incident resolution. 
• Positive user satisfaction and clear, timely communication with stakeholders. 
• Consistent Agile delivery, improvements shipped, documentation maintained. 
• Full adherence to security protocols and successful compliance audits. 
• A positive team culture and tangible contributions to ACS’s broader goals. 

About You 

Qualifications/Work Experience/Skills 

You’re an experienced application support professional who knows enterprise platforms deeply and enjoys working across technical and business teams to keep things running and get things shipped. You bring a service-first mindset, handle competing priorities with ease, and know how to focus your energy where it counts. 

Your Background Includes: 

• 5+ years in an application support role across major enterprise platforms. 
• Proven Salesforce administration and configuration experience. 
• Strong understanding of Adobe AEM administration and configuration. 
• Experience with MuleSoft, RESTful APIs, and integrated platform environments. 
• Familiarity with DevOps and automation practices, Apex, Java and/or .NET. 
• Experience with Microsoft 365, SharePoint, SQL, Azure, AWS, Jira, Confluence, and Jenkins. 
• Solid grounding in ITIL frameworks and Agile/Scrum ways of working. 
• Excellent verbal and written communication with strong analytical problem-solving skills. 
• Relevant certifications in Salesforce, ITIL v3/v4, MuleSoft, or Adobe AEM are highly regarded. 

Why Join ACS?

When you join ACS, you become part of a forward-thinking team working to shape the future of Australia’s digital economy. We offer a collaborative and inclusive environment where every voice is valued, and every contribution makes a difference. 

We Offer: 

• Hybrid Flexibility: Blend remote work with in-person collaboration. 
• Extra Leave Options: Enjoy recharge days, floating public holidays, and gifted annual leave. 
• Learning & Growth: Access to SkillsSoft, MySFIA, and a dedicated annual training allowance. 
• Supportive Culture: Inclusive, respectful, and engaging workplace with regular team events. 
• ACS Membership: Complimentary membership with access to professional development and networking. 
• Salary Packaging & Wellbeing: Maximise your take-home pay and access wellbeing support. 
• Family-Friendly Policies: Inclusive leave and flexible work support for parents and carers. 

How to Apply

Click ‘Apply Now’ and submit your resume and cover letter outlining why you’re the perfect fit for this role.

Please note that you will be required to undertake a police and background check as part of the recruitment process.