Accommodation Manager – Hunter Region

Embrace Community Care is seeking a dedicated and motivated Accommodation Manager to join our team and oversee our NDIS accommodation services across the Hunter Region.

This is an exciting opportunity for a people-focused leader who is passionate about supporting people with disability and ensuring high-quality, person-centred services.

About the Role

As Accommodation Manager, you will oversee the day-to-day operations of our accommodation services, supporting participants, Team Leaders and support teams to ensure safe, compliant and high-quality service delivery.

Key Responsibilities

• Overseeing the daily operations of NDIS accommodation services.
• Supporting Team Leaders and support teams to achieve high-quality service delivery.
• Ensuring services meet NDIS Practice Standards, Quality Indicators and organisational requirements.
• Promoting person-centred support and positive outcomes for participants.
• Ensuring all participant and service documentation is accurate, current and completed within required timeframes, including progress notes, incident reports, risk assessments, care plans, service agreements and other required records.
• Ensuring monthly reporting, site audits, compliance checks and outstanding actions are completed and appropriately followed up.
• Maintaining a strong understanding of NDIS Practice Standards, Quality Indicators and NDIS Quality and Safeguards Commission requirements, including incident management and reportable incidents.
• Ensuring services remain audit-ready and proactively identifying and addressing compliance gaps.
• Managing staffing, rosters and operational requirements.
• Building strong relationships with participants, families, staff and key stakeholders.
• Monitoring incidents, risks, complaints and service improvement activities.
• Conducting regular visits to accommodation sites across the Hunter Region.
• Identifying operational issues and implementing effective solutions.
• Supporting a positive, safe and inclusive environment.
• Promoting participant choice, dignity, independence, dignity of risk and person-centred practice.

About You

We are looking for someone who:

• Has strong leadership and communication skills.
• Is organised, proactive and solution-focused.
• Can confidently manage teams and operational responsibilities.
• Has a strong understanding of compliance, quality and documentation requirements.
• Understands NDIS Practice Standards and the requirements of the NDIS Quality and Safeguards Commission.
• Is passionate about supporting people with disability.
• Understands the importance of participant choice, dignity, independence, dignity of risk and person-centred practice.
• Can build positive relationships with participants, families, staff and stakeholders.
• Can work independently while contributing to a collaborative leadership team.
• Is willing to travel across Newcastle and the Hunter Region as required.

Experience in the NDIS or disability sector is desirable, but we welcome applicants with strong leadership and people-management skills who are passionate about making a difference.

Why Join Embrace Community Care?

• Permanent full-time position.
• Monday to Friday.
• Leadership opportunity within a growing NDIS provider.
• Supportive and collaborative team environment.
• Opportunity to make a meaningful difference in participants' lives.
• Professional development and career growth opportunities.

Apply Now

If you are a passionate leader looking for an opportunity to make a real difference in the lives of people with disability, we would love to hear from you.

Applications close Monday, 14 September 2026.

Benefits:

• Extended annual leave
• Professional development assistance
• Salary packaging
• Work from home

Work Location: In person