Key Account Manager - Customer Growth (AU)

🇦🇺 Heads up! This role is based in-person at our office in sunny Brisbane, Australia. 🇦🇺

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🌎 About Askable

Hey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right? 

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

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🦄 Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful. 

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

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💡 About the role

As a Senior Key Account Manager, you'll own a patch of those brands and one job: grow them. Not service them, not check in quarterly - grow them. You'll find the teams inside these companies who don't know we exist, build the case, and win.

This is a sales role. You'll carry a number and you'll be measured on it (and your commission is uncapped for a reason).

You'll work with some of our highest-value and highest-potential accounts in the patch. You'll report to the Head of Customer Growth.

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🛠 What you’ll do

Grow the number

• Own a revenue target across your patch of key accounts and deliver it

• Grow spend and usage in the accounts you inherit, and expand into new teams, divisions and use cases inside them

• Build and work a pipeline of expansion opportunities. Qualify hard, forecast honestly, close

• Upsell and cross-sell across Askable's product line, including AI-enabled research

Sell into complexity

• Multi-thread across research, product, design and procurement so no deal rests on one champion

• Build the business case that gets research budget approved when budgets are contested

• Deliver compelling demonstrations to new teams inside existing accounts and shape custom solutions for unique needs

• Navigate security review, legal and procurement without losing momentum

Get in the room

• Run regular face-to-face client meetings, often in Sydney and Melbourne

• Build senior relationships that outlast whoever's currently your champion

• Show up at UX conferences and meet-ups and be known in the community

Run it like a business

• Monitor account performance and act on usage signals early, not at renewal

• Deliver accurate forecasts and contribute to planning with the Head of Customer Growth

• Set the standard for how key accounts get worked, and share what's working with the rest of the team

• Use our sales stack (HubSpot, LinkedIn Sales Navigator, Google Workspace) properly, so we punch above our headcount

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🦉 Skills and experience you’ll bring

To hit the ground running you'll need at least 5 years in a quota-carrying Account Management, Key Account or Strategic Account role, preferably in SaaS or tech.

• A track record of hitting a growth number, and the numbers to prove it

• Experience expanding large accounts, not just renewing them

• Comfort selling to senior stakeholders and navigating enterprise procurement

• Genuine pipeline discipline. You forecast accurately because you qualify properly

• Bonus points if you've grown an account past the point everyone thought it had topped out

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🚀 The mindset you’ll need

• Winning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.

• Independence and curiosity: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.

• Growth focussed: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.

• Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.
  

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🙌 Perks and benefits

Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake —but here are a few to whet your appetite:

• Competitive salary (+ uncapped commission)

• Askable Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave! 🥳)

• A half-decent, mostly healthy, and always delicious lunch, every day

• And more! We'll be happy to chat about all our other perks during the interview process.

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☝️ Before you go...

Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.