Front Office All Rounder

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, Accor is the Pacific's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.

Conveniently located beside Mackay Airport, ibis Mackay offers modern accommodation, warm and friendly service, and the lively TurBARlence Tavern - all just a short walk from the terminal. Welcoming business and leisure travellers alike, our team is passionate about creating relaxed, memorable guest experiences in the heart of tropical North Queensland.

As part of Accor, one of the world's leading hospitality groups, you will join a global network of passionate hospitality professionals committed to placing people at the heart of everything we do.

Job Description

ibis Mackay is looking to welcome a Front Office All Rounder to join our growing Front Office team. As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service.

The Role

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
• Assist with reservations tasks
• Assisting guests with requests and creating memorable experiences
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Daily liaison with inter-departments such housekeeping for guest movements, requests and activities
• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay

What we are looking for

• A natural ability to authentically connect with people
• Excellent time management skills
• Previous customer service experience, preferably in a Hotel environment
• Strong computer knowledge including Microsoft Office and hotel PMS (preferably OPERA Cloud)
• The ability to multi-task and think on your feet to quickly resolve issues
• High levels of accuracy and attention to detail
• Exceptional communication skills
• Fluency in English (additional languages are a plus)
• Flexibility to work various shifts including week-ends, evenings, overnights and public holidays
• Candidates to have full working rights for Australia

With over 400 hotels in Australia and 5,000 across the globe, we provide:
- endless career development opportunities
- discounted hotel accommodation worldwide
- learning programs through our Academies and the opportunity to earn qualifications while you work