Customer Service - Truck Parts Interpreter experience

JOST Australia Pty. Ltd is a global leader in manufacturing and producer of safety critical products and components for commercial vehicles. We pride ourselves on the high level of technical assistance we provide to customers, with an excellent after sale service, backed by a nationwide supply network with warehouse distribution in Melbourne, Brisbane, Sydney, Adelaide, and Perth.

We currently have an exciting opportunity for an experienced customer service team member, who thrives on multitasking and delivering excellent service to our dynamic team. Our location in Laverton North, west of Melbourne’s CBD. If you're passionate about customer service, and the heavy vehicle industry, and have parts interpretation experience, you thrive on hard work, and have a proactive mindset, this role could be ideal for you.

We have on offer…

• Career development – opportunities for growth, training, and skill development.

• Job security, providing stability and opportunities for advancement.

• Work-life balance- supporting flexible schedules and initiatives promoting wellness.

• Positive work culture in a supportive environment with strong values and inclusivity.

• Competitive Compensation and company bonus system.

• Reward and recognition programme.

About the role…

• Maintain a high level of customer service, both telephone and reception, by ensuring that service standards are high and that customers are up to date with current and new products; provide customers with all technical information about our products. 

• Work with customer needs and explain and demonstrate products to them, which may involve technical description of products and their application.

• Process customer sales return for credit.

• Assist in stock take process, particularly stock count.

• Co-ordinate workflow and allocation of work including deliveries and truck fit-ups both at the workshop and on-site. 

Must have experience…

• A technical or mechanical aptitude with knowledge of heavy vehicles.

• Experience working with heavy mechanical or heavy automotive components.  

• Demonstrated customer service experience.

• Strong communication skills and the ability to provide exceptional service levels.

• Parts interpretation experience highly advantageous.

It’s a bonus if you have…

• Microsoft Business Central/Microsoft Dynamics 365 ERP.

If you take pride in your work and possess the experience and skills required to tackle the challenges of this role, we invite you to submit your resume for consideration.

At JOST Australia, we uphold a commitment to creating an atmosphere where mutual respect thrives, offering equal employment opportunities to all applicants and team members alike. Diversity is not just valued but celebrated in our workplace, reflecting our belief that openness is pivotal to our collective success. With this ethos at our core, we actively seek, recruit, nurture, and retain the most talented individuals for every role, ensuring excellence in everything we do.

Currently, applicants must be located in Australia and have full working rights in Australia. Please note that our recruitment process includes a pre-employment medical examination and reference checks.