Client Services Specialist

Company Description

Lex Medicus is seeking a highly organised and customer-focused Client Services Specialist to join our team. In this pivotal role, you'll be the first point of contact for clients and medical experts, managing appointments, coordinating bookings, supporting key accounts, and ensuring every interaction delivers a positive customer experience.

We are seeking a highly motivated and organised professional who enjoys a fast-paced environment where no two days are the same and where relationship building, problem solving and service excellence are valued.

Job Description

As a Client Services Specialist, you will play a key role in supporting our clients, medical experts and internal teams by:

• Managing appointments and bookings from enquiry through to completion
• Providing outstanding customer service via phone, email and online platforms
• Building and maintaining strong relationships with clients and stakeholders
• Supporting customer onboarding and assisting users with online systems and portals
• Managing special requests and resolving enquiries professionally and efficiently
• Identifying opportunities to promote additional services and specialties
• Coordinating with Operations, Quality and Administration teams to ensure seamless service delivery
• Supporting medical experts by managing availability and scheduling requirements
• Maintaining accurate records and documentation
• Contributing to business development initiatives and client engagement activities

Qualifications

You'll bring:

• Experience in customer service, client services, account management or administration
• Excellent communication and relationship-building skills
• Strong organisational and time-management abilities
• Exceptional attention to detail
• A solutions-focused mindset with the ability to manage competing priorities
• Confidence working with technology and online systems
• A collaborative and positive approach to teamwork
• Reliability, adaptability and a strong customer-first attitude
• Experience within the legal, insurance, medical or allied health industries
• Experience managing appointments, scheduling or customer bookings
• Exposure to KPI-driven environments

Additional Information

If you're a customer service professional who thrives on building relationships, delivering exceptional experiences and keeping things running smoothly, we'd love to hear from you.

For a confidential discussion, contact Cassie Butcher, Talent Acquisition, on 0437 079 112 or [email protected], quoting REF10274J.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.