Practice Manager

We are a modern GP and Skin Clinic focused on delivering high-quality care in a professional, patient-centered environment.

We are seeking an experienced and proactive Practice Manager to lead the day-to-day operations of our General Practice and Skin Clinic. This is a pivotal role responsible for ensuring the clinic runs efficiently, patients receive outstanding care, and clinical and administrative teams are well supported. The ideal candidate combines strong healthcare operations experience with excellent people leadership and a hands-on approach to problem-solving.

You will manage the clinic's daily operations autonomously, with the support of a higher management team for escalation of significant operational, financial, or clinical governance matters.

Keeping the Wheels Turning (Operations)

• Oversee daily clinic operations across both GP and skin/dermatology services

• Manage patient flow, appointment scheduling, and clinic room utilisation

• Ensure compliance with health regulations, accreditation standards (e.g. RACGP standards), and workplace health and safety requirements

• Maintain and improve clinical and administrative policies, procedures, and systems

Leading the Team

• Recruit, onboard, roster, and manage reception, nursing, and administrative staff

• Support GPs and allied health practitioners with operational needs

• Conduct performance reviews, staff training, and professional development planning

• Foster a positive, patient-centered team culture

Financial & Business Administration

• Manage clinic budgets, billing (including Medicare, private billing, and skin check/procedure billing), and reconciliation

• Investigate and resolve Medicare billing issues, rejections, and discrepancies

• Monitor KPIs such as patient volumes, revenue, wait times, and no-show rates

• Liaise with accountants, suppliers, and external service providers

• Support pricing strategy for cosmetic and non-Medicare-funded services

Looking After Our Patients

• Handle patient complaints, feedback, and escalations professionally, escalating significant or unresolved issues to the senior/higher management team as required

• Ensure high standards of customer service across reception and clinical touchpoints

• Oversee patient communications, recalls, and reminder systems (e.g. skin check follow-ups)

Staying on Top of Compliance & Risk

• Maintain clinical governance standards, infection control, and consent procedures (particularly relevant to skin procedures/biopsies)

• Manage medical indemnity, insurance, and incident reporting processes

• Keep up to date with AHPRA, Medicare, and privacy legislation requirements

Systems & IT

• Manage practice management software (Best Practice)

• Oversee IT systems, telehealth platforms, and patient record management

• Identify opportunities to improve efficiency through technology

• Previous experience managing a General Practice is essential, with skin clinic experience highly regarded

• Proficiency with Best Practice software is required

• Strong understanding of Medicare billing and private billing.

• Experience resolving Medicare billing issues and discrepancies is highly valued

• Payroll experience is highly sought after

• Experience managing multidisciplinary clinical teams

• Excellent leadership, communication, and conflict-resolution skills

• Sound financial acumen and budget management experience

• Working knowledge of general IT systems

• Understanding of AHPRA, RACGP standards, and healthcare privacy legislation

• Relevant qualifications in practice management, healthcare administration, business, or nursing (highly regarded but not essential with sufficient experience)

• Experience working in a clinic that hosts AGPT or FSP (Fellowship Support Program) GP registrars is looked upon favorably

• Experience with skin cancer clinic workflows (e.g. mole mapping, biopsy scheduling, pathology liaison)

• Familiarity with cosmetic/aesthetic service administration

• Experience with clinic accreditation processes

• Competitive salary based on experience

• Supportive, collaborative team environment

• Opportunities for professional development

Please submit your resume and a cover letter outlining your relevant experience to **********@thelocaldoctor.com.au