Corporate Services & KYB Specialist

ITSM Digital is an established online marketing and data management company based in Darlinghurst. With more than 400 employees, we offer the resources and stability of a large organisation while maintaining a friendly, casual and collaborative culture.

We provide digital, data management and administrative support to international clients across online marketing, gaming, ecommerce payments and intellectual property. This involves working with organisations, financial institutions, payment providers and professional advisers across multiple jurisdictions.

We’re seeking an organised, discreet and highly trustworthy Corporate Services & KYB Specialist to manage client documentation and due diligence.

Reporting to the Ecommerce Manager and working closely with the CFO, you’ll support a portfolio of international entities with complex ownership structures. A key part of the role is preparing applications and responding to information requests from banks, payment processors and other service providers.

You’ll handle confidential information relating to directors, shareholders, trustees and ultimate beneficial owners, so discretion, accuracy and sound judgement are essential.

We’re looking to fill this position promptly.

• Prepare applications for bank accounts, merchant-processing accounts and other commercial services

• Coordinate KYB, KYC and corporate due-diligence packages

• Manage annual, periodic and event-driven reviews

• Collect and maintain corporate, ownership and identity documents

• Interpret multi-jurisdictional ownership structures

• Prepare structure charts and clear written explanations for third parties

• Respond to document requests from banks, payment providers and commercial partners

• Liaise with internal stakeholders, client representatives, corporate service providers, accountants and lawyers

• Coordinate certification, notarisation, legalisation and apostille requirements

• Monitor document expiry dates and obtain updated records

• Assist with routine intercompany agreements using approved templates and instructions

• Coordinate documents for review, approval and execution

• Identify gaps or inconsistencies before submission and escalate issues appropriately

• Manage multiple applications and reviews through to completion

• Provide general corporate-services support to the Ecommerce Manager and CFO

This is a hands-on individual-contributor role with no people-management responsibilities. It does not include authority to make material commercial decisions, approve transactions or enter contractual arrangements on behalf of clients.

Please apply only if you have:

• Full working rights in Australia

• Excellent written and verbal communication skills

• Exceptional attention to detail and document-management skills

• Strong organisation and the ability to manage competing priorities

• Demonstrated integrity and discretion

• The ability to understand complex corporate structures—or learn quickly

• Confidence working with senior stakeholders and external providers

• Sound judgement and the ability to escalate material issues

• A practical, resourceful and solutions-focused approach

• The ability to work effectively in a fast-paced environment

• Availability to work full-time from our Darlinghurst office during training and probation

Experience in one or more of these areas would be well suited to the role:

• Corporate or trust services

• KYB, KYC or institutional onboarding

• Banking, merchant-acquiring or payment-provider onboarding

• Corporate administration or entity management

• Corporate paralegal or legal operations

• Compliance administration or due diligence

• Accounting, tax or company-secretarial support

We’re also open to highly capable applicants with transferable experience and the aptitude to learn quickly.

A qualification in law, business, accounting, finance, governance or a related field would be useful but is not essential. Practical experience, reliability and demonstrated judgement will be given significant weight.

• Experience with international or multi-layered corporate structures

• Familiarity with trusts, trustees or corporate directors

• Experience preparing ownership or corporate-structure charts

• Experience with banks, merchant acquirers or payment service providers

• Exposure to enhanced due diligence or higher-risk jurisdictions

• Experience arranging certified, notarised, apostilled or legalised documents

• Experience using templates to prepare routine corporate agreements

• Experience in online marketing, ecommerce, payments or online gaming

• Governance, compliance, AML or KYC qualifications

You’ll initially work full-time from our Darlinghurst office while learning the role, systems and client structures. After probation, the standard arrangement is four office days and one work-from-home day each week, with reasonable flexibility when circumstances require it.

Our vibrant office is close to the CBD and offers:

• An onsite gym and trainer-led fitness classes

• Catered lunches and free barista coffee

• Leave benefits for parents and long-term employees

• A casual dress code

• A supportive culture focused on respect, inclusion and professional growth

Learn more at https://itsm.digital/.

Due to the confidential nature of the role, the successful applicant must sign appropriate confidentiality agreements and complete identity, reference, right-to-work and background checks.

Please submit your CV and a short cover letter outlining:

• Your relevant corporate-services, KYB, KYC, onboarding or entity-administration experience

• Any experience interpreting multi-layered company, ownership or trust structures

• An example of a complex documentation, onboarding or due-diligence process you have coordinated

• Why your experience and skills are suited to this position

• Your availability to commence