Hospitality Services Assistant

About the role

We are seeking a Hospitality Services Assistant to join our friendly team at Mater Private Hospital Mackay in a casual position

This role plays a vital part in supporting the day-to-day hospitality operations of the hospital, helping to create a clean, safe, and welcoming environment for patients, visitors, and staff. It’s a great opportunity to be part of a values-driven organisation where your work truly makes a difference.

Salary range: $32.83 - $35.39 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

You will support the smooth operation of hospital hospitality services across multiple areas, including housekeeping, catering, linen, and waste management.

• Deliver high-quality housekeeping services in line with hospital policies and standards
• Assist with food preparation, delivery, and service while following food safety guidelines
• Collect, distribute, sort, and manage clean and soiled linen safely
• Dispose of and transport general and clinical waste in accordance with safety procedures
• Use equipment safely, report faults promptly, and apply risk management practices
• Contribute to a safe, tidy, and welcoming hospital environment
• Work collaboratively with the hospitality team to support patient and consumer satisfaction

About you

You are a reliable and positive team member who takes pride in delivering quality service in a healthcare environment.

• Previous experience in a hospitality, housekeeping, or similar role
• Experience working in a healthcare environment is desirable
• Certificate II in Hospitality (or equivalent) is desirable
• Ability to work independently and as part of a team
• Sound understanding of hygiene, safety, and infection control principles
• Strong time management skills with the ability to prioritise tasks
• Friendly communication style and ability to engage with a wide range of people
• Commitment to Mater’s Mission, Values, and behavioural standards

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close on Thursday 10th August 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.