Designit Senior Client Services Partner

Job description:

Senior Client Services Partner Some roles manage relationships. This one transforms them.Designit partners with organizations to rethink how they evolve and grow through experience transformation, technological innovation, and superior design.We’re looking for someone who can operate at that level… Someone who can open new conversations, shape new opportunities, and build the kind of partnerships that lead to lasting change. Someone who’s as comfortable in ambiguity as they are in a boardroom. Someone who knows how to move from possibility to momentum – and from momentum to real, funded work. If you’re driven by impact opportunities (not just quota) and want a seat at the table where direction is set, not just delivered, this role is for you. About DesignitDesignit is a global design and experience company. We help organizations navigate change – connecting business strategy to what people actually need and expect.We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.Our teams bring together strategy, design, and technology to solve complex challenges and create meaningful experiences. The kind that change how businesses operate – and how they’re perceived.Designit operates at the intersection of:- Customer experience (CX) + experience design- Digital product + service innovation- AI, data, + technology-led transformation- Brand, marketing, + growth strategy The roleAs a Senior Client Services Partner, you’re responsible for creating new opportunities—not waiting for them. You’ll work across a set of key accounts, identifying where Designit can play a bigger role and turning that into real, sustainable business. What you’ll doCreate opportunity where none exists- Identify unmet needs, emerging priorities, and whitespace across your accounts- Open new doors – new stakeholders, new teams, new conversations- Shape early-stage opportunities before they become formalized briefsLead complex pursuits- Drive end-to-end deal development – from first conversation through close- Build compelling, differentiated solutions in partnership with strategy, design, and delivery teams- Navigate pricing, negotiation, and contract conversations with confidenceBuild real partnerships- Establish trust with senior client leaders across business, marketing, and technology- Show up as a thought partner – not just a vendor- Lead with insight, not just capabilityExpand the work in ways that matter- Map Designit’s capabilities to meaningful client challenges- Grow accounts through new initiatives, not simply incremental add-ons- Move beyond immediate needs to help shape longer-term client roadmapsLead internally as well as externally- Bring clarity, direction, and momentum to pursuit teams- Collaborate across disciplines to ensure what we sell is what we can deliver – at a high standard- Contribute to how Designit shows up in the market What you bring- 7–10+ years leading complex client relationships within consulting, creative/marketing, design, digital, or experience-led organizations- Experience working across multidisciplinary teams (strategy, design, creative, delivery) in a matrixed environment – and knowing how to bring them together effectively- A demonstrated ability to navigate complexity without losing momentum or clarity- A proven ability to originate and close new business in complex, enterprise environments- Demonstrated ability to communicate with and present to executive and C-level client contacts- A track record operating in consulting, design, digital, or technology-led organizations- Strong commercial instincts – understanding how deals are structured, priced, and won- Confidence working with senior stakeholders and navigating multi-layered organizations- Ability to work under pressure and manage multiple priorities simultaneously- Confidence with and history of building relationships that lead to lasting, expanded partnerships- The ability to connect big-picture thinking to practical, executable opportunities- Excellent verbal and written communication skills How you work- You don’t wait for briefs - you create them- You’re comfortable with ambiguity, and you know how to turn it into direction- You care about the quality of the work, not just the size of the deal- You push for clarity, alignment, and momentum – internally and with clients- You’re collaborative, but you bring a point of view What success looks like- A strong, constantly evolving pipeline of new opportunities- Measurable growth across your accounts- Access and influence with senior client stakeholders- Work that reflects the full breadth of what Designit can do- Partnerships that deepen over time – not just transactions that close Interested?We’re looking for people who truly want to build something – relationships, opportunities, and work that actually matters.- Hybrid/remote work models- Generous benefits- Talented, driven teammates- Work grounded in purpose and impact- No tolerance for egos- High expectations for impact Check out designit.com for more on who we are and what we do.Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.