Medical Administration - Mental Health Clinic

Empax Centre is seeking a professional and compassionate Client Administrator to join the team at our new mental health clinic in Penrith. This is an exciting opportunity to become part of our latest clinic as we continue our national expansion.

This is a part-time role, 4 days per week, where you’ll independently manage a broad range of administrative responsibilities while supporting clients, psychiatrists, therapists and clinicians in a calm, supportive and highly organised clinic environment. We are also open to considering a job-share arrangement for the right candidates.

If you're an experienced healthcare administrator who thrives in a unique clinic setting and wants to do genuinely meaningful work, we'd love to hear from you.

Empax Centre delivers high‑quality, client‑focused mental health services. We are committed to excellence, safety, trust and compassionate care — and we value the people who make this possible every day.

As the first point of contact for our clients across New South Wales, you'll play a vital role in delivering a seamless and supportive experience. Working closely with a multidisciplinary mental health team, you will coordinate appointments, clinic operations and ensure all administrative and compliance requirements are met.

This role suits someone who enjoys variety, autonomy, responsibility and purpose, and who brings empathy, accuracy and professionalism to everything they do.

• Clinic reception and client-facing front desk support on operating clinic days

• Booking, confirming and managing client appointments

• Managing electronic medical records and patient management systems

• Preparing and maintaining client files and clinical documentation

• Clinic room setup and daily operational readiness

• Liaising with psychiatrists, therapists, and administration staff and manager

• Supporting compliance, quality assurance and confidentiality standards

• Stock monitoring and coordination between Perth clinic locations

• Providing clear communication and escalating care appropriately

You are organised, reliable and people‑focused, with experience in medical administration, healthcare reception or allied health clinics.

Candidates must hold Australian permanent residency status to be eligible for this position.

Essential:

• Previous experience as a Medical Receptionist, Clinic Administrator or Healthcare Administrator

• Minimum 1-2 years of medical or healthcare administration experience is required

• Strong appointment scheduling and diary management skills

• Confidence using practice management software and databases

• Experience with healthcare practice management software is required

• Excellent communication skills with a warm, professional manner

• High attention to detail and respect for confidentiality

• Ability to manage multiple priorities in a busy clinic environment

Highly Desirable:

• Experience in mental health, psychology, psychiatry or allied health

• Familiarity with multidisciplinary clinical teams

• Experience in private practice or specialist clinics

• Part‑time role (4 days per week / a job-share arrangement for the right candidates)

• In clinic on operating days - some approved WFH available once established

• Supportive, values‑driven organisation

• Collaborative team culture with experienced clinicians

• Opportunity to build a long‑term career in mental health care