Customer Service Officer

Customer Service Officer

Position Status: FTE 0.6 to FTE 1 part-time to full-time

West Leaderville

Over the last 70 years Relationships Australia WA has been providing relationship support services for individual, couples, families and communities. We are a team of professional and highly motivated staff who are committed to enhancing the lives of communities, families and individuals and supporting positive and respectful relationships.

About the role

We are offering a 2 permanent part time roles of Customer Services Officers in the team at our West Leederville office. The position involves < A professional customer services officer working in a busy face-to-face environment to support our Redress and Djinda Teams. As part of a motivated and supportive team you will demonstrate your ability to perform a range of administrative tasks, handle simultaneous demands and interact in a friendly and helpful manner to all staff and clients.

The current vacancy is (22.5 to 37.5 hours per week)

Skills, experience, and qualifications

Provide efficient, accurate, and empathetic customer service by managing enquiries, maintaining client records, coordinating appointments, supporting accessibility needs, and ensuring confidentiality for all clients and staff.

Provide general administrative support, including maintaining records, managing enquiries, preparing correspondence, handling payments, and assisting with office operations

 Insert details about the essential criteria (including qualifications) for the position>

1.   Demonstrated administration/customer service experience in a similar position.

2.   Demonstrated advanced skills in MS Office applications including Word, Excel and Outlook.  Intermediate to advanced level skills in Database operation, desk-top publishing and other applications. Familiarity with Client Management Systems.

3.   Strong keyboarding skills, minimum of 50wpm typing speed.

4.   Demonstrated ability to work in a client-oriented environment.

5.   Demonstrated ability to co-ordinate schedules and diaries.

6.   Demonstrated administrative skills, including record keeping, reporting, cash handling.

7.   Demonstrated reception skills, including the ability to answer telephone calls in a polite and efficient manner.

8.   Ability to multi-task in a dynamic team environment.

9.   Demonstrated ability to work with, and empathy for a diverse client base

10.   Proven interpersonal skills, incorporating both written and verbal communication.

11.   Ability to work independently and as part of a team.

DESIRABLE:

1.      Demonstrated ability to be innovative within scope of work area.

2.    Understanding the impact of trauma.

3.    Negotiation and conflict resolution skills.

4.    The ability to be flexible with working hours and location.

 Why Join Us?

· We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence. 

· Salary $ 71,582 to $ 76,076 per annum pro rata plus superannuation

· Non-for-profit salary packaging up to $18,550

· Additional annual leave at year-end up to three days

· Staff Reward program to provide savings on your everyday expenses

· We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply 

A copy of the position description is available upon request.

Please contact Location Manager Yianna Paterakis on (08) •••••255 for more information.

Application instructions:

Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees and to be submitted via SEEK.

Applications close at COB 30th of August

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), Police checks and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds