Snr National Service Operations Manager

The purpose of this position is to manage, plan and direct the service activities of Thermal and Power Service in ANZ, achieve sales targets for ANZ manage expenditure within budget and ensure the company image is maintained and upheld at all times. Ensuring commonality of process and field deployment where this is required.

Who we are:

Nearly all aspects of our lives involve the use of technology. It’s how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It’s vital to human progress.

Vertiv believes there’s a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers’ vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

• Meaningful & Fulfilling Work

• Collaborative Culture

• Global Career Opportunities

• Inspiring & Caring Leaders in the industry

• Recharge Your Potential

Salary & Perks:

• Base + Super + Bonus + Car Allowance!

• Own your day !

• Be part of a top-tier team in a world-class company

• Brand new Office based in Bella Vista

• Novated Lease

Key Responsibilities

Operational Execution:

• Ensure that the division is operated in an efficient manner and that a high standard of customer service is provided in response to breakdown calls, commissioning, installation and regular maintenance.

• Develop annual CE Audit programs and delivery to annual schedule ensuring that all corrective actions are completed in a timely manner.

• Manage Service Sales pipeline to delivery and exceed budget results.

• Work collaboratively with Senior Service Director to prepare forecasts, manage the sales group’s P&L, including orders, sales and SG&A as per the finance process

• Actively promote Service programs to accelerate growth of Service business at the direction of the Service Director.

• Ensure purchasing procedures are followed and control local expenses to within budget and levels of responsibility.

• Plan routine maintenance and ensure customer feedback process is maintained.

• Ensure Company equipment is cared for and maintained in good working order including Vehicles and Capital Equipment.

• Ensure Spare stocks and materials are adequate to requirements and conduct regular stock takes.

• Report to the Director Service ANZ on a monthly basis as directed and highlight any National issues as and when they arise.

• Assist in training and participate in customer demonstration or promotional seminars.

• Prepare and develop regular reports and analyses of business achievements, opportunities and performance against plan KPIs to ensure compliance with Vertiv’s reporting protocols.

• Review, develop and communicate sales policies and procedures that contribute to creating a high performing team.

• Develop an understanding of and manage to best practice level, the complete sales activities process to ensure effective salesperson productivity.

• Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with the National Service Sales Manager

• Work collaboratively with the Service Director to develop short- and long-range business plans

• Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance

• Proactively work with cross functional key stakeholders to identify and address business improvement opportunities

• Comply with all Work, Health & Safety, Environment and Quality obligations

• Actively promote safety in the workplace

• To assist the Finance division in resolving accounts payable issues.

• Ensure timesheets are completed correctly, countersign with Supervisor and forward to pay office by the due date, with accompanying paperwork e.g.: Doctors Certificate if required

Employees reporting to Incumbent

• Service Operations Managers – NSW, ACT, VIC, QLD, WA, NZ

Education/Qualification:    

• 10+ years experience in Operations Management in a Services Environment

• Trade or Engineering qualifications Desirable

• People management experience essential

• Business Process Improvement & Service management skills

• Forecasting & financial acumen as well as great Communication skills

• Collaboration & Leadership skills