Senior Business Development & Account Manager – Hospitality Technology

Ai-Menu is an Australian hospitality technology company providing an integrated suite of POS, payments, online ordering, QR ordering, kiosks and other technology solutions to restaurants, cafés, pubs, clubs and hospitality venues.

We're looking for an experienced, energetic and commercially minded Senior Business Development & Account Manager to take ownership of a portfolio of hospitality customers while actively developing new business across Brisbane and surrounding areas.

This is not a desk-based sales role. You'll spend the majority of your time on the road, visiting hospitality venues, building relationships with existing customers, identifying opportunities and introducing Ai-Menu to new venues.

You'll become a key face of Ai-Menu in the market and will be responsible for both growing our customer base and maintaining strong relationships with existing customers.

Your responsibilities will include:

• Regularly visiting existing Ai-Menu customers across your territory

• Developing strong, long-term relationships with venue owners and managers

• Identifying opportunities to introduce additional Ai-Menu products and services

• Generating new business through prospecting, referrals, networking and direct venue visits

• Conducting product demonstrations and presenting solutions to prospective customers

• Understanding each venue's operations and recommending appropriate POS, payments and hospitality technology solutions

• Preparing proposals and negotiating commercial agreements

• Managing opportunities from initial contact through to close and implementation

• Working closely with our sales, support and implementation teams

• Identifying at-risk customers and proactively helping maintain strong customer relationships

• Developing relationships with hospitality groups, industry partners and referral sources

• Maintaining accurate customer, opportunity and activity information within our CRM

• Representing Ai-Menu professionally throughout the hospitality industry

We're looking for someone who genuinely enjoys being out in the market and dealing with customers face-to-face.

You'll ideally have:

• 5+ years' experience in B2B sales, business development or account management

• Strong field sales or territory management experience

• A proven ability to develop and maintain long-term customer relationships

• Demonstrated new-business development and closing experience

• Excellent communication, presentation and negotiation skills

• Strong commercial awareness and confidence discussing pricing, margins and ROI

• The ability to manage your own territory, diary and priorities with minimal supervision

• Good CRM and follow-up discipline

• A current Australian driver's licence

• The confidence to walk into a hospitality venue, introduce yourself and start a conversation with the owner

Experience within any of the following would be particularly valuable:

• Hospitality POS systems

• EFTPOS, payments or merchant services

• Hospitality software / SaaS

• Online ordering or delivery technology

• Foodservice or beverage distribution

• Hospitality equipment or technology

• Territory management involving restaurants, cafés, pubs or clubs

Previous experience working directly with hospitality venue owners is a major advantage.

This isn't purely a new-business "hunter" role, nor is it traditional account management.

You'll have an established customer portfolio to develop and protect while also having significant opportunity to win new business.

We're looking for someone who wants to become a trusted contact for our customers — someone who knows their venues, understands their businesses and is regularly out seeing them.

At the same time, you'll be expected to recognise opportunities, open doors and turn relationships into commercial results.

• Established Australian hospitality technology company

• Large existing customer portfolio

• Modern POS, payments and hospitality technology product suite

• Significant opportunity to generate new business

• A highly autonomous, field-based position

• Direct access to senior management and decision-makers

• Brisbane-based support and development teams

• Competitive base salary plus performance-based remuneration

• Vehicle allowance / package [adjust as applicable]

• Phone and other tools required for the role

Above all, we're looking for someone who is commercial, personable and proactive.

You should be equally comfortable sitting down for a coffee with a long-standing customer, demonstrating technology to a prospective venue, negotiating a commercial agreement, or simply walking into a restaurant you've never visited before and introducing yourself.

If you already have strong relationships within the hospitality industry, we'd particularly like to hear from you.

To apply, please submit your CV along with a brief introduction outlining your experience in field sales, account management and/or the hospitality industry.