Parts Interpreter

About hsy

We’ve come a long way from our 1963 beginnings importing Porsche engine parts for snowmobiles. Today, we’re proud to be Australia’s leading independent importer and distributor of automotive parts for prestige European brands including BMW, Mercedes-Benz, VAG, Volvo and more.

At hsy, people are our most important part. Our culture is built on our CRISTA values: Customer Focused, Respect, Innovation, Safety, Trust, and Accountability — and we are committed to creating a workplace where our people can grow and succeed.

About the Role

We’re looking for a knowledgeable and customer-focused Parts Interpreter to join our team at the Keswick branch.

This role is all about helping our customers get the right parts, every time. You’ll be answering enquiries, interpreting orders, and making sure our customers walk away with the confidence that they’ve got exactly what they need. It’s a great fit for someone who enjoys problem-solving, knows their way around European vehicles, and thrives in a fast-paced, team environment.

Your day-to-day will involve:

• Assisting customers (in-store, by phone, and online) with parts enquiries and sales

• Interpreting customer requirements and providing accurate parts advice

• Processing orders, quotes, and invoices

• Working closely with the warehouse and delivery teams to ensure smooth order flow

• Keeping product knowledge up to date across European vehicle brands

• Maintaining a friendly, professional, and customer-first approach at all times

About You

You’re the kind of person who:

• Has strong automotive parts knowledge (European brands highly regarded)

• Enjoys solving problems and finding the right solution for the customer

• Is confident using computer systems to process orders and manage stock

• Brings excellent communication and customer service skills

• Works well under pressure and can juggle multiple enquiries at once

• Previous parts interpreting or automotive experience (preferred, but not essential)

Why You’ll Love Working with Us

At hsy, we take our culture seriously. Here’s what you can expect:

• Two paid wellbeing days every year

• Free lunch every day and team lunch every Friday

• Regular team events and social catchups

• Plenty of room to grow with career progression and development opportunities

• Ongoing training to keep you sharp

• Supportive team environment where you’re seen, heard, and appreciated

Keen to Join the Team?

Click ‘Apply Now’ to send us your resume and a short cover letter. We assess applications as they come in, so don’t sit on it.

hsy values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. As part of the hsy recruitment values, we welcome a diverse range of candidates for all roles.

Applicants must have full working rights in Australia. All applications are treated in strict confidence.