Service Manager

Build a Career with Confidence at Carrier

Carrier Global Corporation is a global leader in HVAC, refrigeration, and intelligent climate solutions. For over a century, we’ve been at the forefront of heating, cooling, and energy-efficient technologies that support buildings, industry, and communities. Our success is built on technical excellence, safety, and people who lead from the front.

If you’re a hands-on HVAC professional ready to take ownership of service operations and lead a technical team—this role is for you

The Role – HVAC Service Manager

Location: Lidcombe, NSW | Full-Time

As the Service Manager, you’ll take a hands-on leadership role in overseeing day-to-day service operations across our Lidcombe branch. You’ll work closely with technicians in the field, supporting complex fault finding, driving service quality, and ensuring contractual and reactive works are delivered safely, efficiently, and profitably.

This role balances technical involvement, people leadership, and commercial accountability, making it ideal for a technically strong leader who enjoys being close to the work.

What You’ll Be Doing

Lead, mentor, and support a team of HVAC technicians, apprentices, and subcontractorsProvide hands-on technical support for complex diagnostics, fault finding, and job scopingOversee delivery of planned maintenance, reactive service, breakdowns, and minor worksManage daily service operations in collaboration with planners, ensuring efficient resource allocationDrive safety, quality, and EH&S compliance across all service activitiesManage service contracts, WIP, backlog, and financial performanceReview work orders, labour recovery, parts usage, and invoicing accuracyBuild strong customer relationships and identify opportunities within existing service accounts

About You

You are a technically capable HVAC leader who thrives in an operational environment and leads by example.

You Will Bring

Trade qualification in Refrigeration & Air Conditioning or Mechanical ServicesStrong hands-on experience servicing and maintaining HVAC systems (commercial/industrial preferred)Demonstrated experience leading HVAC service teams or senior technicians stepping into leadershipSolid understanding of HVAC service contracts, maintenance delivery, and breakdown managementAbility to support technicians with complex diagnostics and technical decision-makingStrong organisational and planning skills in a fast-paced service environmentConfident communication skills with technicians, customers, and internal stakeholdersExperience using service management or ERP systemsA safety-first mindset and commitment to quality workmanship

What’s In It For You

Competitive salary packageFull-time, stable role with a global HVAC industry leaderGenuine hands-on leadership role with field engagementOngoing technical and leadership developmentSupportive management team and inclusive workplace culture

Our Commitment to You

At Carrier, our people are our greatest asset. We foster a culture where technical expertise is valued, leadership is developed, and safety and quality come first. We are committed to diversity, inclusion, and creating a workplace where everyone feels they belong.

This is The Carrier Way.

Ready to lead from the front?

Join Carrier and make a real impact in HVAC service delivery. Apply now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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