Customer Service Representative | 7-day Roster | Balcatta Support Centre

Company Description

Do you have a passion for customer service and an interest in facilities management? Join our team!

We're seeking confident Customer Service Representatives to join Sodexo's Australian Command Centre at our Regional Support Centre in Balcatta. This is a permanent full-time position on a rotating roster, alternating between weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, operating between 5:00am and 9:00pm, including every other weekend and public holidays. As the Command Centre runs 24/7, 365 days a year, successful candidates must be able to support these roster requirements.

Who are we looking for

We’re looking for a people focused team player who thrives in a fast-paced, high-volume request-management role. Ideally, you will have experience using multiple systems as you manage work requests, from receiving a service request to closing a work order. You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of services across a variety of contracts. 

Specific duties will include: 

• Answering high volumes of incoming calls in line with Service Level Agreements.  
• Triaging and processing online service requests and generating work orders to Site.   
• Liaising with Sodexo staff and third-party vendors to schedule works. 
• Escalating critical and priority requests.  
• Reporting and general administrative support where required. 

Qualifications:

You will have experience using Customer Request Management (CRM) systems and delivering excellent service to a range of customers. The ability to prioritise, work autonomously, demonstrate critical thinking, and capture detail will be essential. You will effectively use resources and Scripting to deliver consistent service. 

Ability to professionally liaise with customers, stakeholders, clients, and vendors, coupled with a willingness to learn and continually improve/develop your own performance. You will have excellent verbal and written communication skills and a high level of accuracy and attention to detail. 

We are seeking someone with a positive attitude and motivation to be part of a highly performing, friendly team. 

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.   

Submit your application today and become part of the Sodexo family!