General Manager, Growth & Client Performance

Why Smart? Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets. Lead growth. Strengthen client partnerships. Drive strategic customer outcomes.Smart is seeking a commercially minded and strategic leader to join our Customer Leadership Team as General Manager, Growth & Client Performance.Reporting to the Chief Customer Officer, this role is responsible for driving customer growth, client retention, commercial performance and strategic account management across Smart's portfolio.About the RoleAs General Manager, Growth & Client Performance, you will develop and execute strategies that increase customer value, strengthen client relationships and support sustainable revenue growth.You will work closely with senior leaders and key stakeholders across the business to identify growth opportunities, enhance client engagement and deliver strategic initiatives that create value for our customers and organisation.Key Responsibilities Develop and implement customer growth and client performance strategies. Drive client retention, product uptake and revenue growth initiatives. Embed strategic account management practices across the Customer function. Build and maintain strong executive and client relationships. Lead Board papers, executive reporting and performance insights. Establish governance, reporting and performance frameworks to measure outcomes. Partner with business leaders to identify and execute strategic growth opportunities. About You You are a strategic and commercially focused leader with strong stakeholder management and influencing skills. You bring: Demonstrated experience delivering customer and revenue growth strategies. Strong account management and client relationship expertise. Experience leading commercial and strategic business initiatives. Excellent executive communication and reporting capability. Strong analytical, problem-solving and decision-making skills. Experience within financial services or a related industry. Relevant qualifications in Business, Commerce, Marketing or a related discipline (postgraduate qualifications desirable). What’s in it for you? Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth: Smart Leave, an additional week of leave each year Free lunch every week Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus Make a Difference Days – paid days off to volunteer for the community and environment Discounted retail vouchers Salary packaging and novated leasing benefits (of course!) Free flu vaccinations Employee Share Plan Grow with Purpose At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations. Show us you have what it takes If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand. Our Commitment to Diversity and Inclusion Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity. Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named: WGEA Employer of Choice for Gender Equality since 2019 DCA Inclusive Employer 2025 – 2026 Silver Employer on the Australian Workplace Equality Index We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level. Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.Respectfully, no agencies please.