Guest Service Agent

We’re not your standard hotel and we’re not looking for a standard hire.

Our pet-friendly property in Robina does things a little differently. Yes, we check guests in and out… but we also remember guest names (and dog names), anticipate on challenges before they become problems, and genuinely care about the experience people have before, during, and after their stay.

We’re on the lookout for a full-time, Part time or Casual Guest Service Agent which is flexible for the right candidate. We are looking for someone who brings initiative, a team-first mindset, and the kind of attitude that makes both our guests' and team's day a little easier.

There's no long list of must-have experience here; if you’ve got the right mindset, we can teach the rest.

• Running the front desk like it’s your own (with support, of course)

• Creating smooth, friendly, and memorable guest experiences from check-in to check-out

• Handling reservations, enquiries, and the occasional curveball with confidence

• Keeping things organised, accurate, and one step ahead

• Working closely with other departments to keep everything ticking
  

• A proactive team player who doesn’t wait to be told what to do

• Someone who takes ownership and shows initiative

• A calm, solutions-focused approach (because hospitality can be unpredictable)

• Strong communication skills and attention to detail

• A genuine interest in people and ideally, a soft spot for pets
  

• Availability to work a rotating roster across weekdays, weekends, and public holidays between 7am to 11pm

• Full working rights in Australia

• Willingness to learn, adapt, and be part of a close-knit team

We like to understand how people think and work, so as part of your application, please include:

• A cover letter

• Your Myer-Briggs personality type

• A short explanation of how this contributes to your success in a role like this

Applications are only considered via SEEK.

Have any questions about the role or the property? Feel free to reach out to **************@questapartments.com.au