Supervisor Visitor Experience

Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne.

The organisation fosters an understanding and appreciation for plants and the natural world through arts and culture and education programs, world-leading scientific research, plant conservation programs, and promotes health and wellbeing in nature. For further information please visit https://www.rbg.vic.gov.au/

What You'll Do

The Supervisor Visitor Experience (Extended Hours) is responsible for providing exceptional customer service to new and existing visitors to Melbourne Gardens, while leading the Visitor Experience team during late afternoons and evenings throughout the Daylight Savings period.

This role is responsible for ensuring the safety and security of Melbourne Gardens and supporting the Visitor Experience team to deliver engaging, efficient and high-quality visitor experiences through roaming activities and effective incident response, in line with RBGV emergency response protocols.

Acting as Chief Warden for the site, the Supervisor will coordinate responses to incidents and liaise with emergency services as required.

The successful applicant will work from 3pm to 8pm, including weekends and public holidays, on a rotating roster of 3 days (15 hours) one week and 4 days (20 hours) the following week.

This is a fixed-term contract from 1 October 2026 to 31 March 2027.

What You'll Bring

You'll bring demonstrated experience managing a customer service team in a significant cultural, scientific, tourism or heritage organisation. You have a strong history of leading, organising and motivating teams to achieve success and hit branch targets. You can respond calmly and professionally to high-pressure or emergency situations in a public environment and utilise sound decision-making skills to ensure a safe and positive outcome. You take pride in your work, delivering top-quality customer service to key stakeholders using your sound communication and interpersonal skills. You are now looking to join a renowned Victorian organisation in an integral role, supporting the business in some of the busiest periods.

A First Aid certificate and valid Victorian Driver's Licence are essential. An interest in plants, sustainability or culture will be an advantage.

All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.

Working with Us

At RBGV you'll be part of a nationally recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.

How to Apply

To apply for this role, please visit the Victorian Government Careers website at http://jobs.careers.vic.gov.au.You must submit a recent resume along with a letter responding to each of the Key Selection Criteria (max. three pages) as stated in the position description prior to the deadline.

Applications will only be accepted via the Victorian Government website.

Please note: Applications will be reviewed as they are received, and interviews may be conducted prior to the closing date. We encourage early applications as the role may be filled before the advertised closing date.

Enquiries can be directed by email to ***********@rbg.vic.gov.au.

RBGV is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Our organisation is a proudly child safe organisation and committed to protecting children and young people from harm. All applicants will be required to complete the necessary pre-employment checks prior to appointment.