Team Leader - Revenue Services

Job description
Agency Department of Health Work unit Budget and Financial Services
Job title Team Leader - Revenue Services Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $93,674 - $98,332 Location Darwin
Position number 43450 RTF 355058 Closing 08/09/2026
Contact officer Aisyah Fagih, Manager on 08 8922 1865 or aisyah.fagih@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355058

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this
with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
To ensure continuity and efficiency in revenue operations by providing onboarding and training support, assisting with key invoicing processes,
managing audit and reconciliation tasks, and supporting the Manager Revenue Services through backfill coverage and resolution of routine
queries and complaints.

Context statement
The position requires an enthusiastic, self-motivated team player, with strong problem solving and process improvement skills, committed to
delivering as promised in order to achieve revenue outcomes.

Key duties and responsibilities
1. Facilitate the onboarding of Revenue Patient Accounts team members to ensure minimal disruption to operational workflows and revenue

generation.
2. Process and reconcile large volumes of hospital patient accounts/billing (private maternity, aeromedical, ground based ambulatory

transport and hydrotherapy invoicing) invoices within deadlines.
3. Develop and maintain robust systems and processes to improve Patient Generated Revenue and establish controls/audits to facilitate

adequate recovery of costs from patients and third parties where eligible and within policy frameworks.
4. Actively contribute to the identification, development, and implementation of various projects to support revenue optimisation and

continuous process improvement outcomes.
5. Key contributor for identifying revenue gaps and training needs for revenue staff with the aim to optimise revenue generation.
6. Develop and maintain effective relationships to resolve queries and patient complaints in relation to patient accounts.
7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order

to ensure high quality, safe services, and workplaces
8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.

Selection criteria
Essential
1. Ability to supervise staff, set priorities and monitor workflows and within strict timeframes.
2. Develop procedures and work practices with a commitment to Continuous Quality Improvement.
3. Experience in developing controls/analysing audits and support debt minimisation.
4. High level of interpersonal oral and written communication skills across all levels of government and private sector including health

professionals.
5. Well-developed knowledge of financial management functions including cash handling, reporting, administering and overseeing financial

operations and knowledge of processes and policies.
6. High level of Information Technology skills with the ability to utilise patient information systems and electronic invoicing systems.

Desirable
1. Experience in working in Health, finance, and auditing.
2. Knowledge of the Health Insurance Act, National Health Reform Agreement, Medicare Benefits Schedule, compensable funding

arrangements in a public health system and other related legislation and guidelines including the Financial Management Act

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and criminal
history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.