Medical Secretary - The Pain Practice

About the role

The Pain Practice is a growing specialist medical practice providing comprehensive assessment and management of patients with persistent and complex pain conditions. We are seeking a reliable, highly organised and personable Medical Secretary to provide administrative support to the practice and help ensure the smooth running of day-to-day clinic activities. The role will initially focus on medical administration, patient correspondence and diary management, with the opportunity to take on broader responsibilities as the practice grows.

Key responsibilities

• Managing patient appointments, including scheduling, rescheduling and confirming appointments

• Assisting with management of the specialist's diary, clinic commitments and procedure schedules

• Managing incoming referrals and ensuring relevant documentation is received and appropriately filed

• Preparing, sending and maintaining patient and GP correspondence

• Liaising professionally with patients, general practitioners, specialists, hospitals and other healthcare providers

• Maintaining accurate patient records and general practice administration

• Following up outstanding administrative tasks, referrals and documentation

• Assisting with coordination of procedures and hospital bookings where required

• Responding to telephone and email enquiries

• Providing general administrative support to the practice

About you

• Previous experience in medical administration, medical secretarial work or a similar healthcare administrative role

• Strong organisational skills and excellent attention to detail

• Good written and verbal communication skills

• A professional, friendly and empathetic manner when dealing with patients

• Confidence managing multiple tasks and competing priorities

• Good general computer skills and willingness to learn new systems

• The ability to recognise outstanding tasks and follow them through without requiring constant supervision

• Appropriate discretion when handling confidential patient and practice information

• Experience with medical practice software is desirable, although training can be provided

About us

The Pain Practice is a growing specialist medical practice providing comprehensive assessment and management of patients with persistent and complex pain conditions.

Benefits

• Competitive hourly rate of $32–$38 per hour, depending on experience

• Part-time hours with the potential for the role to expand as the practice grows

• A supportive working environment within a small specialist medical practice

• Direct involvement in the development of a growing practice

• Training and support

• Some flexibility in working arrangements, including the possibility of hybrid work for suitable administrative duties once established in the role

• Opportunity for increased responsibility over time for the right person