Key Account Manager

UA Manufacturing is a fast-growing subsidiary based in Altona North, Melbourne, backed by Uniasia Cosmetics Technology, a globally recognised leader in cosmetics manufacturing.

We specialise in end-to-end solutions across procurement, formulation, manufacturing, filling, and packaging of beauty and personal care products. Driven by a passion for innovation and quality, we partner with our clients to deliver customised product development and manufacturing solutions that add real commercial value.

Our state-of-the-art facility is built to meet stringent industry standards, including TGA site licensing, ISO 22716:2007, and ISO 9001:2015. Equipped with world-class automated production technology, we provide a high-quality, efficient manufacturing environment that supports speed to market and cost optimisation for our customers.

As one of Australia’s leading cosmetic OEM manufacturers, we continue to experience strong growth and an expanding customer base. At UA Manufacturing, you will have the opportunity to grow your career alongside a dynamic and evolving business.

This is a 12-Month Fixed Term Full-Time contract for maternity cover.

The Key Account Manager is the primary point of contact for key clients and plays a critical role in driving customer satisfaction, new product development (NPD), and profitable growth.

You will manage accounts end-to-end—from initial customer brief through to production delivery—working closely with cross-functional teams to ensure projects are delivered on time, within budget, and to a high standard.

Customer & Account Management

• Build and maintain strong, long-term relationships with key clients

• Act as the main point of contact and manage customer expectations

• Translate customer requirements into clear internal project briefs

• Resolve issues and coordinate corrective actions where required

Commercial & Business Growth

• Develop pricing proposals and manage account profitability

• Identify opportunities for cost optimisation and margin improvement

• Drive upselling, cross-selling, and new product opportunities

• Support forecasting and business planning activities

New Product Development (NPD)

• Manage NPD projects from concept through to production launch

• Coordinate cross-functional teams including R&D, QA, Operations, and Purchasing

• Ensure timelines, budgets, and quality standards are met

• Facilitate technical reviews, approvals, and production readiness

• Minimum 5 years’ experience in account management, business development, or NPD project management

• Background in contract manufacturing, FMCG, pharmaceutical, or personal care industries

• Strong commercial acumen and ability to manage margins

• Excellent stakeholder management and communication skills

• Proven ability to manage multiple projects in a fast-paced environment

• Degree in Science, Engineering, Business, or a related field

Highly regarded:

• Experience in GMP or TGA-regulated environments

• Work in a growing manufacturing business with strong industry partnerships

• Exposure to end-to-end product development and innovation

• Collaborative team environment with cross-functional engagement

• Opportunity to make a real commercial impact

If you are a proactive and commercially minded professional looking to take ownership of key client relationships and drive business growth, we would love to hear from you.

Apply via SEEK with your resume.