Resident Experience Manager

Our Story

Essence Communities is Australia and New Zealand’s leading Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group. We exist to create communities where people truly belong – combining hospitality-led thinking, operational excellence, and human-centred design to deliver exceptional resident experiences and strong performance outcomes for our partners.

Our Opportunity

We are looking for a Resident Experience Manager who is passionate about delivering and maintaining “best in class” service delivery and assisting to oversee day-to-day operations of the property. Reporting to the General Manager, this permanent full-time position will offer you diversity in your daily responsibilities; from assisting with resident-related inquiries and property management to planning and executing community events.

The Property

Introducing a waterfront community located in the vibrant heart of Wentworth Point. This exceptional property offers luxurious amenities and high-quality living spaces, just steps away from the Wentworth Point promenade. The BTR complex consists of an impressive selection of 211 spacious 1, 2, and 3-bedroom apartments and townhouses. Amenity areas include landscaped podium, pool, state-of-the-art gym, co-working spaces, private dining room, resident lounge, BBQ terrace and more.

Your Responsibilities

The roles duties and accountabilities include, but are not limited to:

Assist with the day-to-day property management - coordinate and deliver a smooth move in and out process for all residents, and ensure apartment turnaround times are in conjunction with targeted KPI’s, ensuring routine inspections and repairs are carried out prior to move out.Community Engagement - champion the Resident Community Engagement Plan, assisting in the planning and execution of community events in collaboration with the wider team and General ManagerFinancial Management - Ensure accurate accounting of all resident related accounts for occupancy fee and sundriesAdministration - Understand and comply with the current version of the relevant legislation applicable to Wentworth Quarter (such as the Residential Tenancies Act, Property and Stock Agents Act, Discrimination Act, and other relevant State legislation). And provide timely and accurate internal management communication and reports.

About You:

We Are On The Lookout For An Individual Who Is Deeply Motivated By Creating Spaces Where People Feel Connected, Welcomed, And Genuinely At Home. You Bring Creativity, Care, And Strong Organisation To Building Memorable Experiences, Fostering Belonging, And Bringing Communities To Life. You Will Also Have

Certificate of Registration or a Class 2 licenseProven experience in property, built‑to‑rent, hospitality, or a customer‑focused environmentStrong communication and relationship‑building skillsUnrestricted working rights in Australia & National Police Check

Life At Essence Communities

At Essence Communities, our people are at the heart of everything we do. We cultivate an environment where your contribution is recognised, and excellence is celebrated.

We Offer

Attractive remuneration indicative of your experience and impact.A refined and inclusive culture where individuality is respected and meaningful contribution is valuedA genuine voice at the table, with opportunities to shape our future through engagement forums and Viva EngageA connected community, brought to life through curated team events, celebrations and social initiativesExclusive travel privileges, with preferred rates across Essence Hotels & ApartmentRewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

Ready to bring community to life at Wentworth Quarter?

Join our team at Wentworth Quarter and help shape a vibrant, sustainable community where residents don’t just live – they belong. Apply now!

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.